Hilda F.
Terrible return experience.
Just so you know- because I am unable to explain in my review online- when the company that picked the items got to my house did not follow instructions. First she knocked on my door when it was supposed to be a non contact return. My husband answered the door and was lost. Second she asked for a blue return bag. When I was told no need to package and or prepare the returns. Obviously I did not have any blue bag. The items were placed in the plastic bag that came in. How do you or anyone know what happened with the items after was picked up. How can you confirmed that the stains came from me? You have no proof. As I said before items were picked up after 24 hrs been outside in the plastic bag. Company did not pick it up on the First attempt. I totally understand about the stains and return policy but because the process is SO BAD there is no way you can tell I place the items used and or dirty. You have NO PROOF I did this. Period. But it is your word against mine. I felt disrespected that you are calling me a liar.
Response from CurveezAug 7, 2023
Hi Hilda, Thanks for sharing your concern with us. Our Customer Service studied your case carefully, and we must apply our Returns Policy, https://curveez.com/pages/returns, in a fair and equitable manner to all of our customers; we cannot accept returned items found to be stained. We hope you understand.