customer
No Envelopes Included w/ my Personalized Note Cards
I have been a good customer and within the past 3 months have ordered at least 3 sets of personalized note cards, 2 for gifts and one for myself. Yesterday, I opened the order for myself, which is over 30 days and discovered there are No envelopes. I politely called "Customer Service", or better described as "Non"-Service yesterday and politely asked for the envelopes to be sent to me. When the Rep did not help me, nor seem to care at all, I politely asked for a Manager. She said she could Not transfer me, however, a Manager would call me today .. Did not happen!!!!! She also said it was over the 30 day return policy. I advised her I do not want to return them; I just need envelopes. These cost appox. $25 w/ shipping. I deserve good service. I have done nothing wrong. I didn't open the package until yesterday, as I didn't need them until now. The other personalized sets were gifts and were fine .. which I gave to 2 friends at different intervals, and I was with them at the time they opened them. I have Never Ever written a bad review for any company I have ever done business with; this is Unacceptable.
