WILLIAM H.
Just Received Product
Just Received Product! Reviews From Diagnostic Network Are Excellent. If Tool Does Everything It Says It Does Will Be Money Well Spent. Only Thing I Didn't Expect Was Them Sending It Through UPS Which Charged Brokerage Fee Of $107.00 Which Is Ridiculous. Website Charged Us Shipping Of $24.50 And Expected To Pay HST Duties At Border Crossing But Did Not Expect $107.00 Custom Brokerage Fee. Very Disappointed . Supplier Should Explain And Give Shipping Options . Brokerage Fee Of $107.00 On A $400.00 Tool Is A Joke.
Response from Curien LLC.Mar 11, 2024
William, We are grateful that you received the tool and that it was what you expected. When it comes to the duties and fees we are terribly sorry about this, but we had no idea. You are the first international customer that has been charged with anything. As far as those fees go, it has to do with your country's laws and we are not privy to that information ahead of time. In order to try and make it better for you, I would be more than happy to offer you a substantial discount on anything from our website and we can coordinate to ensure you are taken care of before shipping. Please do feel free to call or email any time!