Curated.Reviews of curated.com

To improve service, Curated must listen to the needs of each individual customer. If the customer is always right, Curated isn't listening. Curated's stance on returns is a one-size-fits-all approach which is antiquated and makes the company irrelevant. It is clearly not always possible to know with certainty if a product ordered will meet personal specifications and approval within 30 days. In our case, we ordered a product that we *thought* would work but could not verify that within 30 days. The product is new and unused, but Curated refuses to initiate a return on our behalf. It's a useless and unnecessary service. All the information one needs about any product they are considering purchasing can be found at company websites.

I found the expert portion of the website/company intriguing, and in some ways helpful. I did find however that the expert responded with cookie cutter answers at times that seemed scripted and just encouraging me to buy. I will say I never felt pressured to buy the most expensive thing that they offered, and they were generally respectful of my budget. Where it all went down hill was when I received the items I ordered. I purchased several individual golf clubs as well as a set of irons (totaling $2k), and the order I received was missing the irons. I immediately reached out to customer support. While messaging with support, it took almost 4 hours before they informed me that they would be escalating my issue. Which then turned into a 1-2 day investigation before they would even begin to process a new delivery. I informed them that I felt this policy was backwards and that they should send me the clubs I had ordered ASAP while performing their investigation, to which they denied my request. I then asked them to please process and deliver the clubs as quickly as possible since this was an error on their side and not mine, and the investigation and follow up processing was being performed at my time and expense instead of theirs. They once again denied my request. I was quite irritated since it felt like they had made a mistake, but instead of rectifying the situation as quickly as possible, they were instead making me wait as they sorted out their internal issues. In my professional experience this is completely wrong. As a distributor, your priority should be making the client whole as quickly as possible when an order is mismanaged. I think an investigation is fine, but making the client wait is totally unacceptable. As of this review I have yet to receive my iron set, and the website says they are still processing my order. I will definitely never spend another dollar on this website, and will definitely be sure to bring up my frustrating experience to all my friends and family. I would highly recommend staying clear and going to a local store who also have knowledgeable employees or order directly from the manufacturer's website, or Amazon.

Strongly recommend you find another website to order from. Ordered golf clubs and at no point when dealing with an 'expert' was I informed the expected delivery date would be longer than 5 weeks from order. Even worse, as the date got closer it continued to move out. I was offered a $10 credit which was baffling. Please go to your local pro shop.

I do not recommend using Curated.com. I purchased an item under the impression that it would arrive in less than a week. I was then notified that the item was out of stock and I would not receive my purchase for another 2 months. I’ve requested they cancel my order and have been told they can’t refund my money until it’s canceled from their purveyor. Meaning, they ordered it from someone else and gave them my money. By the wait time and difficulty of the refund ( several days later) I’m assuming this may have been ordered from China and may have been a knockoff or something. Who does business like this? Are they withholding my money along with other people’s to invest it for a few days, make money and then return it? I’ve called my bank to dispute the charges. Do not deal with this company. What a strange headache and an absolute fiasco.

I applied to be an expert on their platform. My responses were correct but I didn't get the job because I wasn't a right fit. This is harmless. So took on the chin. However, I have now been been signed onto the platform. Cannot delete my profile as I needed one to apply for a job. And I am now being marketed products I have no intention of buying. This led me to conclude there are no job opportunities. However, they are trying to increase the number of customers on their books to demonstrate growth of their business. This is potentially a fraudulent way if this practice is the standard of all their business leads for a potential investor.

Website not up to date with current model. Bought an item that had a specific spec I wanted - ski poles with cork grips -that came with a different layout. Was promised a refund of the grips if I could replace the necessary parts to make the grips as I needed. All I needed was to send a receipt of the replacements. I do so which cost me what the poles did and now I get told they will only refund 10%... not even $4 whole dollars....this whole bs has now cost me twice what I paid because they promised to reimburse me multiple times during multiple messages and now a 10% is all they will do. Will not use them again, will never recommend them. Go elsewhere - like a reputable shop locally, or if you're like me and don't have one local, spend the extra and travel to a shop where you can speak to folks in person...this place backpedals on their promises. Secondly, they had available a specific ski I wanted. I purchased said ski then get a message a few days later supposedly when they were going to ship them that they didn't have it in stock and I had to make another selection. Should have known there this was not going to be a good experience. I'm not one for slamming companies. I manage a business myself....but this has been a horrible experience. The only good part was working with Eric to find what I needed and finding we had some things common as he grew up not far from me.

Review website that does not even see the difference between models. They post reviews of older models, but name them as if they are the newest models. My specific example is a dalbello krypton ski boot. Would never trust anyone writing a review of one product and posting a picture of the product they reviewed, which is obviously different than the product they claimed to review.

Horrible service, terrible product. Ordered two “Marriott Brand” pillows and they were super disappointing. Very flat and uncomfortable. No return shipping label so it cost $80 to return them. Total scam! Buyer beware!