Curated.Reviews of curated.com

Same as most of the other reviews, unfortunately. I ordered a pair of Smith I/O Mag XL goggles, however, what I received was a barely closed, obviously been rummaged, box with only the backup lens - no goggles, strap, or main lens. After sending pictures to customer service, per their request, they said they’d “check” with their warehouse team for inventory and update me. No genuine promise of anything. It’s been several days now and nothing, no update, no refund, just nothing but another ripped off customer.

I recently went to curated.com to get feedback on a set of golf clubs to purchase. The person they put in touch with me, Kyle Emery, has been sending me unprofessional messages that include threats.

Never buy skis from this company. They sent me defective skis with a huge bubble in the top sheet and then they make it really difficult to return. After sending in photos, they want me to mail back the skis, however, they are not paying for shipping. Then, they don't guarantee a replacement with the same product. They said "we will replace it with the most similar product in performance and value. If we are currently out of inventory for the most appropriate replacement product, you may need to wait until the next seasons equipment becomes available. " Wow, thanks, I may need to wait until NEXT SEASON to get a replacement for a defective product that was your fault.

I had a great experience on the front end; our expert had what I needed figured out quick. The back end has been an epic disaster…The ski bindings we ordered arrived a mess. The small binding box was put in a much larger box with zero packaging material and thus smashed around for a week of travel and when my son opened the box the binding pieces were everywhere. The bindings also appeared they had been used before. I contacted Curated to return the bindings and they wanted pictures of the bindings and the box. Well, my son had already tossed the big box so we didn’t have 100% proof that this had happened. I explained the situation to Curated and stated I simply wanted to return the bindings as their policy allows this without question. Curated simply stopped responding to me. Email after email and no response from them. I’ve tried their chat as well. No one will respond to me. Never, ever again will I use this company or recommend them to any of my many ski friends and families I coach.

Curated expert was an amazing guy to work with. On the other hand the company sent me a woman’s snowboard instead of my skis. The skis then sold out and they’re expecting me to send the snowboard back and only give me 50 dollar credit toward something else. Awful company to deal with when things go wrong. They make your “expert” deal with it and they don’t take much accountability or care at all they messed up your planned trip with your new equipment. Absolute dumpster fire of an experience for me. Just go to a store in person

Ordered a set of irons. Was told that it would take around a month. Nothing moved or was updated on their website. Asked if the clubs were still going to make it on time. They did not and a day before they were supposed to be delivered they reached out and canceled the order. Basically held my $650 dollars for a month then began the process for a 10 business day refund. They have no inventory this company is a complete scam.

“Their advertising was deceptive and I bought the item based on their description, once I received the item, I noticed it was a cheaper version of what they were advertising on sale. If it was my company, I would have given the item to the consumer and adjusted the advertising immediately, instead they have the same advertising on the internet showing one think that brings you to a link where they did adjust the item. They are advertising superior merchandise to get people interested and then sell them something sub standard. I do not trust them and feel they are not forthright in their business practice. I would never recommend Curated to anyone. Sent the merchandise back to them today and hope I get fully reimbursed. I will be writing several more reviews on google, etc.”

I bought a board back in November and NEVER got my snowboard it was delivered to the wrong address and even when i filled out the correct paperwork and submitted the evidence that the place the picture was taken curated did nothing to fix the issue. So im basicly out 500$ because the company doesn't require signautes for expensive items. NEVER SHOPPING HERE AGAIN.