Sophie B.
Disastrous Migration Experience
After being a loyal customer for years, Curate has recently forced all clients (including us) into a new platform that was not ready for mass-migration as it does not function properly. They chose to do this during the height of the wedding season. Customer service has been terrible — very slow to respond if they respond at all. Our team has invested countless hours trying to repair issues in our client proposals which did not migrate correctly from the old system. This is a massive amount of extra work that we have absolutely no time for. Our entire team is now working double-overtime just to keep our heads above water and ensure that we can produce our clients’ events. A total nightmare.
Response from CurateSep 2, 2025
Hey Sophie, we appreciate your candid feedback. We had a situation where some of the tools we used to build our classic system (a decade ago) were no longer functioning and we were getting alerts they were shutting down on us in September - which would have been a worse case situation since many people are in the middle of their busy season. Migrations definitely have headaches but we wanted to make sure that nobody lost access. We've been migrating customers for over a year and a half and honestly probably should have pushed harder earlier. The group migrations did put a strain on our team. We doubled our customer support team earlier this year in preparation but our customer chats tripled. So we appreciate your patience if the live human chat or the AI bot weren't getting answers quickly enough. We've also put out a few surveys to get feedback from migrated customers about their top priorities in the new interface so that our team can continue to partner with you. We'd love it if you could leave feedback there as well to make sure we're prioritizing the right things.



