CUMA SkincareReviews of cumaskincare.com

This product did nothing for my under eye bags and puffiness. It does not go on smoothly. It drags on the under eye area when it is applied, worsening under eye puffiness. I have been using it for 2 months with no results- absolutely none. It did not even make my eyes look brighter and less tired looking as some customers claim. It has the consistency of chapstick. Don't waste your money on this product.

Product didn't work for me and they don't honor the money back guarantee advertised .

Minutes after I ordered, I decided to do a little research. I quickly realized I purchased too quickly. True to poor reviews, upon a refund request hours after my purchase, I waited a week to hear back before I learned they require returns be sent to CHINA!!!! That is so shady. Immediately upon receiving, I returned (paid $21 for shipping). I have everything documented and if they do not process a timely refund, I will submit everything to my bank and get my money back. Big mistake and lesson learned. DO NOT BUY from this scam company.

I had a bad reaction to their skincare. Had to send it back to China (cost Me $23) and still have not received my refund. Emailed them four times. They got my package a week ago. It’s outrageous. I will be leaving reviews everywhere I can until I receive my refund. Horrible.

this product is horrible. It totally destroyed my face. It’s like it burnt/stained my skin around my eyes now I have raccoon eyes. have to see a dermatologist.

My issue is not with the products (I am using one of them) - it is with the inability to disengage from daily or twice daily emails/promotions/reminders. They do not have a "click here to unsubscribe" tab. You are asked to email them. You email them and get no response. You then contact on the online contact site and get no response. After months of getting nowhere - and receiving daily correspondence from them - have now blocked them and we will see how that goes. Reputable businesses who want to serve their customer base don't make it so hard - they simply allow them to stop their email subscription if they want it. Also, don't say "we will get back to you shortly" if you have no capacity or intention to do so. CUMA may not be a dodgy business but this practice makes them seem so.

BUYER BEWARE! To return 5 eye sticks to China is definitely NOT feasible. $19.90 to return & track this very small envelope. USPS said these returns most often don’t arrive at the destination. Returns for REFUND simply have not been worth the time, stress and cost, even though I followed all return requirements. I had no rash but did experience itching as I continued thinking my skin would adapt. I had one tube which was so dried out, I figured it was a resale. If not, they would allow us to send this back to a USA address for verification of return. My original invoice was $94.00, minus $19.90 for tracked shipping of 5-Cuma Eye Sticks to China, and minus other original invoice costs. Maybe Cuma is simply attempting to run out the 90-day refund requirement, which happened a few months ago. Cuma Eye Sticks refund requirements are disgusting, as are the Cuma Eye Sticks! I asked for a more reasonable return, but Cuma doesn’t care. BIG SCAM! I spent a lot of time dealing with proper return requirements. I figured I’d get $10.00 after all the hassle. I was close and now they want to give me $13.12 credit! Cuma is an extremely sore subject with me after months of trying to forget the hassle!!! As I suspected, they’ve run out their time expiration for refunds. As I said, this stuff is horrible and their return / refund is even WORSE!

After asking for application advice I was told that the only way to get a full refund was with date stamped pictures before, after 30 days, after 60 days and after 90 days! I had some more exchanges and have not heard back! This is my last email to them: So you are saying that I can get a full refund if I return the product even though I don’t have any pictures? OR are you saying that I can either not return product and get 10% refund OR return product and not follow money back but get 10% back??? So basically you seem to be saying that your money back guarantee no questions asked where there is NO mention of taking pictures, is really FALSE ADVERTISING? I am shocked…you came across as customer service being a priority, responding to my questions and even suggesting that this may not be the right product for me…a quote from one of your emails: “If you’re still finding that it feels uncomfortable or causes irritation even with these methods, please stop using it — that’s important. Everyone’s under-eye skin is different, and it may simply not be the right texture for you.” At no point in our exchanges did you even say - be sure to take pictures should you need to return it! No response! Not worth getting 10% back - more satisfying to write this review…they are deceitful and liars!