CultureFlyReviews of culturefly.com

My poor daughter got a Pusheen mug set from this company for Christmas. The day after Christmas, she wanted to use the mug for a drink. Of course I wanted to wash it first so I inspect the mug for any dishwasher warnings. Dishwasher safe on the top rack is stated on the bottom of the mug. After washing the mug, all the print on the mug is ruined. I emailed the company and tell them about their defective product. They tell me I need to return the product to the store. I tell them the gift was from a relative in another state. They essentially tell me they can’t help and to get the mug back to the relative for a return. Terrible product, even worse customer service. Buyer beware.

I placed an order for an Indio Park shirt that was scheduled to ship "early-mid October", I guess that means I technically pre-ordered it. After the order was placed life happened and I ended up needing to move apartments, so I reached out to their support team on 8/10 to ask for my address to be updated. I was informed that a label was already created, so it isn't possible to change the shipping address. I asked for clarification on if the item had actually shipped so I could hopefully receive it before my 30 day notice was up for my apartment (10/31) and was told no, once a label is made they just can't do anything. The nail in the coffin; the item was finally "shipped" 10/30. Meaning they created a label at least 21 days before they actually shipped the product, yet were somehow unable to reprint the label. The kicker, it still hasn't actually shipped. USPS says it's still in preshipment, meaning they JUST NOW created the label and haven't actually put it in the mail yet. (Meaning they lied to me about a label being made). Food for thought: I don't know how "early-mid October" shipping translates to creating a label on the last day of the month, and still not being bothered to put it in the mail by the 1st of November.

If I could give negative stars I would. This company is the absolute worst! Their customer service team & refund/exchange policy is even, somehow, worse. You cannot claim to offer exchanges & in your terms fine print say "we don't do exchanges." They will copy & paste replies. Then will ignore you after you request a refund and ONLY reply back once the order is shipped to then say they cannot refund it due to it being shipped out. Buyers beware and don't order from them unless you enjoy headaches & having your money tied up.

Very poor customer service. I've been emailing them since they charged me June 6th and they keep telling me that they won't refund me until I receive an order that isn't due to ship to me until July 1st at the earliest THEN return it back to them. That can take at least another month and my money is tied up waiting. How is this fair and right? Even their supervisors and social media people aren't helpful. Everyone is now ignoring me but I will get my money back and it won't be the way they're asking me to handle it. That's so lazy to tell me to wait until July or August for a refund of a charge thay happened at the beginning of June. It makes no sense at all. This company needs to be more customer centric and hire more workers if they don't have enough people to answer emails. This is ridiculous.

I have been a subscriber of The Office box for about 3 years as a gift for my wife. The boxes were worth the price especially at the beginning, despite the constant shipping delays, near the end not so much but I kept it in case we got some cool stuff. For the Spring Box, I got an email that it would be delayed, no big deal. However, 3 MONTHS after the purchase, I received an email saying my order was cancelled and I'd be refunded. I did not cancel anything, I was prepared to wait so I wrote them back asking the reason. They tell me that it is because I initiated a fraud chargeback through my bank. I have never done that so I called my bank in a panic. Turns out that my bank was as puzzled as I am, they said in order to initiate a chargeback I would have to be the one to request it so it made no sense. I wrote back to CultureFly explaining all this but now they are telling me the Spring box is out of stock and I can't order it. So essentially, they couldn't fill the box order and instead of being upfront with me, they made me waste my time calling my bank to figure out a non-existing issue and called me a fraudster, which is absolutely ridiculous and outrageous. I've never seen a company lie to a customer like this before and honestly I would not recommend anyone to deal with them. A quick Google search of "CultureFly reviews" will show that I am unfortunately not the only one with issues with CultureFly... Trustpilot 1.5⭐, BBB Rating F with 89 unresolved complaints... Don't waste your time and money with CultureFly.

They automatically renewed my pusheen box when I only payed for 1 year with no auto renew. Screw this site man

I tried to order a Star Wars subscription box and the summer Mandalorian box. First time I tried my order could not be placed but they charged me anyway. Assuming the pending charge would drop off like every other company, I tried again to order and it went through this time. When the charge on my card didn’t drop off I emailed customer service about a refund for the failed order. All I got back from them after almost a week was that there is only one order on my account. I asked again for a refund for the failed order I had provided screenshots of. It’s been days and I’ve had no reply. At least their email confirming I only have one order with them will support my credit card dispute which inevitably I feel it will come down to. Can’t comment on the boxes as I haven’t received them yet. Such a shame as I was so excited for the Star Wars boxes subscription but this isn’t a good first experience

CultureFly gladly took my money for a subscription box. I paid for a year up front and received the first 3 boxes. When it came to the last box, they discontinued it. They said they would give a store credit. The problem is the credit cannot all be used at once leading to me having to spend even more money to even access the money I already spend.