CulinahealthReviews of culinahealth.com

I have been working with a dietician from Culina Health for about a year. The dietician has been great and the reason for the 1 star. (would give the dietician 5 stars but the company gets 0) Seems like they don't know how to bookkeep or deal with insurance. Out of nowhere and with no prior discussion or warning, I was sent 5 invoices and an email saying "insurance rejected these, you gotta pay" which honestly I have zero issue with, but told them please do not initiate automatic payment because I want to talk to my insurance and find out what is going on. Unfortunately, I was charged for all of the invoices about 36 hours after I received them. A few points - - 2 of the invoices were from Sept '26 and the claims were not accessible via my insurance website (so it would take some time to call and find out what was happening) - This uncovered multiple duplicate charges - also uncovered multiple charges to my insurance from a name that I was not familiar with - People answering emails only could say how much they tried and wanted to help, but didn't want to listen when I revoked authorization to any auto payments. - their user agreement says or said nothing of auto payments - just that you needed a card on file and are responsible for any balance insurance doesn't cover - Their office team will ghost you when convenient for them. (ie nobody every answered who the random name was, why there were multiple charges for the same visit, and why there were multiple charges for the same visit when one instance of the claim had been paid - then why are they invoicing me again for it) - Not to mention, the a couple of the unpaid claims are back from April '26...how are they just catching it now, but can charge me for an appt I had last week? Be careful. The dieticians are great, the front office sucks.

Where do I start with this? They just give you 15 minutes of common sense advice but want to charge you for the full session, it's very restrictive, like 'only one sugary snack a week' kind of restrictive and low carb, so it WILL lead to disordered eating if you're follwing their advice (I didn't even go for weight loss, I went for hormonal and joint inflammation issues), they almost never pick up the phone, they don't want to talk to insurance, they expect you to do everything. In my experience, I kept them updated about insurance and how I was trying to figure it out with them, but they still sent my unpaid invoices to collections even though they claimed they wouldn't while I was figuring it out with insurance (I have this in writing). Insurance also told me there was no reason for my sessions not to be covered, but insurance was not able to get in contact with Culina Health to speak to them. Speaking as an unemployed disabled person, maybe it's time for you to quit so I can take your job instead, since I'll actually do it ❤️ Anyway, sometime in November, I spoke to insurance and then I went to check on my Culina Health login to see if the invoices were still there. They weren't, so I sent an email asking if the insurance claims had gone through. No one responded. In fact, I didn't know until TODAY that they sent my invoices to collections on DECEMBER 5TH. Girl it is January 9th rn!!! I specifically found out because I was the one to reach out to them. Nothing in the mail, nothing in emails, no warning anywhere. Overall, this is very unprofessional and truly seems so scammy, idk how they have so many positive reviews. Just goes to show not to trust positive reviews. No other doctor's office has tried to pull this nonsense with me, and I tend to need to see a LOT of doctors.