CUDDLYReviews of cuddly.com

Response from CUDDLYMar 1, 2024

Hello Camila, Thank you so much for all your support!

Response from CUDDLYFeb 20, 2024

Hi Vicky, Thanks so much for your feedback. We value your experience and we continually use donor feedback to improve our platform. For the wish list items, per the request of the shelters, some items are quantity limited and some are not. If you purchased an unlimited one, then that item would not have dropped off the wish list. We are sorry to hear that you had a displeasing experience with the fundraising request. Our intention is to increase awareness about the challenging situations animals face and to garner support for their well-being. However, we understand that not everyone would prefer to receive these requests. You can edit your email preferences in your profile, or feel free to reach out to our friendly support staff at [email protected] and we can happily update your email preferences for you. We are grateful for your support and commitment to helping animals in need. If you have any further concerns or suggestions, please don't hesitate to reach out.

Response from CUDDLYMar 1, 2024

Julie, We appreciate the compliments about our website! Our Marketing and Technology teams work so hard to make sure it is the best experience for invaluable donors such as yourself. They are always making improvements to ensure the best website possible for our donors! Cuddly greatly appreciates your feedback and are so glad that we can provide you with an easy to use site to donate to these amazing animals in need. Thank you so much for your generosity and continued support. We hope you have a wonderful day!

Response from CUDDLYMar 1, 2024

Colleen, Thank you for the invaluable work you do as a rescuer. Your work is helping improve the lives of so many animals! Cuddly sincerely appreciates your support and we also love working with Dallas Pets Alive. Thank you again for your support and the crucial work you do for our furry friends. Have a wonderful day!

Response from CUDDLYFeb 20, 2024

Hi Lynn, thanks for your review. We take all feedback very seriously and we'd love to understand in what ways your experience wasn't satisfactory. If there are any issues we could resolve for you, please don't hesitate to respond here, or email us at [email protected]. We sincerely appreciate your support!

Response from CUDDLYMar 1, 2024

Hello Rosemary, It's great to hear that you appreciate CUDDLY's efforts in helping desperate animals and shelters. Your feedback about the cost of items on wishlists is valuable, and it's something that can be considered by the organization. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. Please let me know if you have any further questions and I will be happy to answer.

Response from CUDDLYFeb 16, 2024

Hello Tammara, That's wonderful to hear! CUDDLY is dedicated to making a positive impact on the lives of animals in need, and your support contributes to their mission. Thank you for all your support! If you have any further comments, questions, or if there's anything specific you'd like to discuss, feel free to let me know.

Response from CUDDLYFeb 16, 2024

Hello Mary, Thank you for your kind words and appreciation for the compassionate work that CUDDLY does. Your support and recognition mean a lot, and it's heartening to know that there are individuals like you who care deeply about the well-being of animals. Your support makes a difference in the lives of these animals.