A'Lease S.
Overall In Awe and Impressed
I love Cuddly and am overly-awed by the incomparably courageous and loving work you do. My only negative comment is that there are times I don't donate because the costs of products are significantly above the true costs. I am a monthly contributor and I made over $800 in donations last year (I only joined in the Summer!), but I'm not going to select items that are overpriced. It gives me questions I don't want to entertain.
Response from CUDDLYMar 12, 2024
Hello, A'Lease Thank you so much for your feedback. We take it very seriously! Thank you so much for your kindness and generosity you have shown towards the animals we help support. Wonderful people like yourself help us make so many lives better for animals everywhere. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. Please let me know if you have any further questions and I will be happy to answer.