CUDDLYReviews of cuddly.com

Response from CUDDLYJun 14, 2024

Hi Laura, Thanks so much for the review, we take your feedback very seriously. Concerning the tipping feature, we implemented this option to help keep our platform completely free for shelters and rescues to use. That being said, the tip feature is also 100% optional. If a tip was inadvertently added to your donation, our friendly customer service team can get that refunded for you. You can reach out to us at [email protected]. Thank you for joining us in the mission to save more animals! CUDDLY applies a transaction fee of $2.99 due to fees that are charged by our payment processor. We also retain 10% of monetary donations in order to support our ongoing efforts to keep our service free for animal welfare organizations. We also endeavor to ensure their campaigns are successful by providing tools and marketing efforts at zero cost to them. Please let me know if you have any further questions and we would be glad to answer them for you! Please let me know if I can be of any further assistance or if I can clear anything else up for you. We are so grateful to have you as a donor and so are the animals we fundraise for. Have a wonderful day!