Cuddle ClonesReviews of cuddleclones.com

I ordered a golf club cover on 1st December paying extra for the 2 week delivery. It arrived on the 29th, missing Christmas. It actually looks pretty good but they simply never respond to my requests for assistance. They never commented on my urgent requests re delivery and are now ignoring my refund request. Very poor service Jan 6 - they replied here on Trustpilot, but there has been no response to my multiple direct communications. I guess that says it all, they are more concerned about image than solving customer service problems. I screen grabbed their site when I placed my order, is says "2 week rush during customization to get your custom golf club headcover by Christmas". They also say "100% money back guarantee......we'll give you all your money back if you don't love it - no strings attached". Businesses like these should be ignored not supported.

Ordered pajamas and socks as a Christmas gift. Paid for expedited shipping ($32). Did not receive the order until after Christmas. The shipping label even shows it was sent on the 26th of December. Have been going back and forth with emails to "customer service". They always respond around 3am, which lets me know that they are most likely in China. Only requested to be refunded my extra expedited shipping cost, since it did not arrive as promised (even the confirmation email states GUARANTEED BY CHRISTMAS). Thus far, they have refused to refund me. I have opened a case with PayPal against them, so we'll see how it goes. Also reporting them to the BBB. Many reviews here share the same story, paid for expedited shipping, never arrived or not in time. Pay attention and don't waste your time or money. There are several other companies through Amazon that do the same thing, and you have Amazon's protection and free shipping if you are a prime member. CUDDLE CLONES IS A RIP-OFF!

Cuddle Clones refused to refund the $10 rush Christmas creation charge when my pajama set gift was not delivered by Christmas. Instead, they claimed that I was also supposed to purchase the expedited shipping for it to arrive by Christmas. There was no clear instruction that expedited shipping was also required for Christmas delivery when I made the purchase. What is the point of charging for a Christmas Rush option if it doesn’t mean that it guarantees your item by Christmas? I only noticed later that my invoice said that my shipping was not guaranteed by Christmas, but also showed the rush Christmas creation charge. I found this confusing and misleading. I emailed Cuddle Clones about why my order was not guaranteed by Christmas with the rush Christmas charge, and why my item was still “waiting processing” for three days in OH. It took three attempts before they finally answered but was only told repeatedly, “Tracking may take a few days to update and that’s completely normal – please allow a few more days for more updates to come”. There was no explanation of the need for expedited shipping. Eventually, Cuddle Clones sent an email saying that they would take “full responsibility” for not meeting my expectations, and “assured me that they will make this right” and that “after Christmas we will be analyzing possible refunds on orders that didn’t arrive as guaranteed.” It was when I followed up a week later they told me that I needed to purchase the expedited shipping and that they weren’t going to refund the Christmas rush charge “since it wasn’t guaranteed for Christmas delivery.” If it was clear to me that a rush Christmas charge was not what it meant, I wouldn’t have spent the extra $10. A company that cared about customer service and valued repeat business would have refunded the $10 charge or at the very least offered to meet me halfway by giving me a coupon for a future purchase. This would have shown good faith on their part. But none of this was offered which shows what kind of company Cuddle Clones really is. Their responses will tell you how much they care but their actions say otherwise.

I have emailed (no phone number ) these people 3 times in the last 3 weeks with zero response. I ordered matching socks and a bathrobe. The socks are fine if a little weird. They sent the bathrobe in the wrong fabric- it most assuredly does not match the socks. I can’t get them to respond. I guess you’re just toot of luck if they make a mistake. It’s like” Sorry customer, we’re not responsible for our mistakes You lose”. They also wouldn’t post my negative reviews on their site. Hope some of you see this

I ordered a pair of pajamas and a pair of socks for Christmas delivery. I paid extra money ($19.99) for guaranteed Christmas delivery. I received the socks before Christmas but did not receive the pajamas and still have not received them. I sent customer service a note yesterday asking when I was to receive the pajamas and that I wanted a refund for the extra $19.99 that I paid for a guaranteed Christmas delivery. I have not heard back from them regarding the refund or when the pajamas will arrive. I would appreciate an answer on both questions. Really poor communication and customer service from this company.

I paid over $100 for my golf head cover to arrive before Christmas, and it still has not arrived. The tracking shows it in Los Angeles for two weeks now and the cuddle covers website claims the order was fulfilled. I have emailed customer service several times and haven't gotten any response in well over a week. DO NOT BUY FROM THIS WEBSITE THEY WILL STEAL YOUR MONEY!!!!!!

I am extremely disappointed with my recent experience with Cuddle Clones. I ordered pajamas on November 8th, expecting them to arrive in time for Christmas. Unfortunately, they did not arrive by Christmas, which was the main reason for my purchase. When I reached out to customer service, they informed me that I had not selected Rush Creation or Expedited Shipping during checkout, which is necessary to guarantee delivery by specific dates like Christmas. I understand the need for expedited options for urgent orders, but to expect customers to pay extra for a delivery window that should be reasonable for any order placed 6 and a half weeks in advance is unreasonable. Their response felt dismissive and seemed to place the blame on me for not selecting the additional services. If a company cannot fulfill an order placed more than a month and a half in advance for a major holiday, it's a significant shortfall in their service. I hope Cuddle Clones will reconsider their shipping policies and improve their communication with customers to avoid similar disappointments in the future.

Still haven’t had any response from Cuddle Clones in spite of sending them my order information.