We love animals.At Cuddle Clones, we recognize the unbreakable bond pet moms and dads have with their fur-children. But oftentimes that bond is disrupted due to travel, going away to college, military deployment or sadly the loss of a dear pet.We capture that connection with 100% handmade plush replicas of YOUR PET!That's right! We capture all of the physical details and personality traits of your pet in an adorable stuffed animal form. Do you know what we call these adorable creations?! You guessed it, Cuddle Clones!Pet lovers can also surround themselves with their furry friends with a 100% Custom Plush Golf Club Headcover of their pet or by having their pet’s images artistically designed and printed onto socks, pajamas, blankets, mugs and more!But Wait! That's not all!EVERY purchase provides AT LEAST 3 meals to a shelter pet! Each month Cuddle Clones donates cash to 10 shelters/animal wellness organizations. You can feel the inner warmth of a thousand puppy breath kisses knowing that a portion of your purchase has been directly attributed to improving the lives of actual animals.
Cuddle Clones (cuddleclones.com) has 1,486 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
cuddleclones.com
Website
cuddleclones.com
Category
Pet Stores
Location
Kent, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The company has wonderful customer service. So helpful and nice. Will be buying again from them.
Response from Cuddle ClonesDec 22, 2025
Hi Kathy,
Thank you for taking the time to share your experience — we understand how disappointing it is when a holiday gift doesn’t arrive in time, especially after planning ahead 💛
We do want to clarify that our products are custom-made from scratch, and production timelines — along with optional rush services — are clearly outlined on our website before checkout. Rush options are completely optional and are offered for customers who need a shorter turnaround due to the handcrafted nature of our items, especially during peak holiday seasons.
We appreciate your feedback regarding the timing and communication, as it helps us continue improving how we set expectations. While we’re sorry this experience didn’t meet your needs, we truly thank you for sharing your perspective.
SH
shellflick
Don't waste your money
UPDATE: They are going to fix the head and ears. I will update when I get it back. This cost $230 bucks and is not a likeness of my dog. The face was uneven..the eyes are too far apart..ears too small..snout too long and not proportionate to the face. If I could post pics here I would.
Response from Cuddle ClonesDec 22, 2025
Thank you for sharing your concerns — we’re truly sorry to hear that your Cuddle Clone didn’t meet your expectations, especially for such a meaningful purchase 💛
We’d really like the opportunity to take a closer look and help make this right. Our customer service team does have options available for plush items, including reviewing photos and exploring possible solutions once we can see the details you mentioned.
Please reach out to our customer service team directly and include photos of the clone along with your order number, so we can properly review the likeness concerns and guide you on next steps. We’re here to help and want to ensure you feel supported throughout the process.
IJ
Irwin J. J.
ABSOLUTELY HORRIBLE
ABSOLUTELY HORRIBLE. DO NOT ORDER FROM THEM. They ruined the pajamas making the photo a blue tint so the dog was unrecognizable. They did not contact me to say they had a production problem, just sent the product. When given photos of the obvious production error they blamed it on the photo and would not rework the product offering a small partial refund only. The gift is ruined.
Response from Cuddle ClonesDec 15, 2025
Hi Irwin,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you are, especially knowing this was meant to be a meaningful gift. 💛
We appreciate you bringing this feedback to our attention. While we’re unable to make additional offers at this time, your comments are important and have been noted. We understand how upsetting it can be when a product doesn’t meet expectations, and we regret that this experience left you feeling let down.
Thank you again for sharing your thoughts — feedback like yours helps us continue evaluating and improving our processes.
BM
beth M.
Worst service I have ever seen from an online retailer
I ordered PJ's for my granddaughter for Xmas in late november. I paid for RUSH production in order to make sure that I got these in time. After waiting weeks with no communication I reached out and was told that my item was moving and label for shipment was created days before my email. A week later the item still has not left their facility. The customer service response was the worst I have ever seen. I was told it can take 2-3 weeks for tracking information to show up (which is ludicrous) and was told that my RUSH charge was for production, not shipping. I still don't have movement on the item and the company will not do anything to correct the situation. I'm at the point where I'm ready to report the purchase as fraud to my CC company. This is the worst experience I've had with an online retailer, and I would strongly recommend staying away from this company.
Response from Cuddle ClonesDec 15, 2025
Hi Beth,
Thank you for taking the time to share your experience — we truly appreciate your feedback and understand how stressful this situation has been, especially with a Christmas gift for your granddaughter. 💛
We’d like to clarify and reassure you that your order is currently out for delivery and scheduled to arrive tomorrow, December 16. While we understand how frustrating it can be to see limited tracking movement, the information shared previously was accurate based on our workflow: Rush service applies to production time, while shipping timelines depend on the carrier once the package leaves our facility. In some cases, carrier scans can be delayed even after a label is created, which understandably causes concern.
We’re truly sorry for the stress this caused and for any frustration in communication along the way. We hope that once your granddaughter receives her pajamas, the care and quality put into them will make this experience feel worthwhile.
Thank you again for your feedback — it helps us continue improving how we communicate and support our customers, especially during the busy holiday season. We sincerely hope you love the product once it arrives.
PS
P S.
Buyer Beware! Product & Customer Service
I was so excited about ordering PJs with our family's dogs for Christmas!!! And ... everything was good at the beginning. And then it went from not good to bad. In fact, it ended horribly. No attempt at all from a customer satisfaction standpoint. I ended up with three issues with the product, and you would have thought since there were so many areas of dissatisfaction, there would have been some attempt to try to make things better. No, not one, attempt here. So ... my 3 issues turned into 4 issues with this company. One issue with the product is color (when the website indicates black beware that it is actually gray). A second issue with the product is material/fabric (these are very thin and very cold to the touch -- be aware that if anyone in your family runs cold, they will not want to wear these pjs in the winter). The third issue is sizing (the sizing is substantially less than the typical/ average stretchy PJ pant sizing -- plan on about 12" smaller than typical sizing). The only thing that saves the fabric situation is that the material is very stretchy. To solve for this situation, I ended up having customized hoodies made at another company to cover the areas where the PJs might be too revealing given the sizing or someone who finds them too cold for winter -- spent another $200+ to have these hoodies made to fix the cuddle clones situation. In the end the 4th issue ended up being customer service. I was asked to send pictures (despite Customer Service already knowing what the issue was) only to be told sorry the material is discussed on the website, sizing is their company's sizing, and lighting can affect the color -- what a further waste of time on my part. Be careful with what you order, since you are probably on your own if you are not happy with your order. One star is too many for this review!
Response from Cuddle ClonesDec 8, 2025
Thank you for taking the time to share such detailed feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations and that several aspects of your order left you disappointed. 💛
We appreciate you providing insight into the color, fabric, and sizing concerns, as well as your comments about the support interaction. Feedback like this helps us better understand where our communication and product descriptions may need to be clearer.
While we weren’t able to offer the resolution you were hoping for, we do value your perspective and will be sharing your input with our team as we continue to review and refine our processes.
If there’s anything further you’d like us to look into, we’re always here to help.
HJ
Heather J.
Send way too many emails
Send way too many emails! I literally received 6 emails in one day!!!
I was close to ordering one but the emails were too much, made me question why, it's clear now after seeing other reviews, they are expensive and look nothing like the pet. Hard pass
Response from Cuddle ClonesNov 30, 2025
Hi Heather,
Thank you so much for your honest feedback — we really do appreciate you taking the time to share this with us. 💛
I’m truly sorry for the overwhelming number of emails you received. That isn’t the experience we want for anyone, and I completely understand how frustrating it can feel. I’ve shared your comments with our marketing team so we can review the frequency and make improvements.
Regarding our products, we know how important it is for them to capture the unique details of each pet. While many customers are delighted with the results, we understand that the process and the price point may not be the right fit for everyone, and that’s okay. Your perspective is genuinely helpful as we continue improving both our communication and our offerings.
If you ever have any questions or would like to share more feedback, we’re always here to listen.
DO
Dot
The cuddle clone created is NOTHING like our dog
The picture I sent to Cuddle Clones is absolutely nothing like the pictures I sent of our dog. Requesting that my order be refunded.
Response from Cuddle ClonesNov 17, 2025
I’m so sorry to hear you’re unhappy with how your Cuddle Clone turned out — I completely understand how disappointing that must feel.
For security and order-specific review, please email us directly at [email protected]
. Our customer service team will be able to look into your order, review photos, and provide you with the appropriate solutions as quickly as possible.
If you have any other questions, feel free to reach out.
LR
Lorrie R.
I would give this review a minus rating…
I would give this review a minus rating if I could. I never even made it to the checkout, and I had had more than enough!
I was going to order 2 sets of pajamas. Clearly stated on the page, jogger pajamas, 1 pet, $36.99. (LIE!)
WEBSITE ISSUES- It took me 2 days to finally get my photos uploaded to the site. One time it would try to pull from download files, the next time from my photos. Tried on my laptop and my cell phone, the above issues on both. Time after time I uploaded my photos, then it wouldn't let me add them to the cart.
During this time, I had already contacted them twice. Once I got the photos of the 2nd pair of pajamas(with 2 dogs), again, it didn't let me add to cart, so I gave up for the day.
Started fresh the next day, deleted my cart and tried again. This time all 3 photos uploaded. Still CLAIMING to give 60% off, now the $36.99 pajamas were $69.99 in my cart and the other, with 2 dogs, $71.99.
I contacted them again. Explained that for some reason, now the pajamas were double, but offered at the cheaper price ONLY before you try to buy! She replied, as if I was stupid, 'The price in the cart IS the sale price'. I asked why is she trying to sell the pajamas for twice the price on the web page? Well, she wanted a screen shot of my cart. I was on my laptop and have no idea if it's even possible to do. So,I tried again today because it's the last day of the 60% off sale. Same thing, but today the pajamas were even more expensive, more than the day before! I said if it was this difficult to try place an order, I could not imagine how difficult it would be to get assistance if you had a real problem after you receive your order,
. Therefore, I would take my money and spend it with a more reputable company. AND I DID!
I stopped and pulled up the reviews. I read how others were down right stolen from; money sent, nothing arrived. Free items never sent. Rush shipping, never received items.
This is not a company like you think. Just some small timer working out of their apartment. No employees, no customer service other than an appeasing email,
SAVE YOUR TIME AND MONEY!! SHOP SOMEWHERE ELSE!!
Response from Cuddle ClonesNov 17, 2025
Hi there,
Thank you for taking the time to share all of this — I truly appreciate your honest feedback. I’m very sorry you had such a frustrating experience trying to place an order, and I understand how discouraging that must have been.
We take comments like yours seriously. Your feedback about the pricing display, difficulty uploading photos, and the inconsistency you experienced on the website will be shared with our team so we can work toward clearer communication and smoother functionality in the future.
While I know this doesn’t change your experience, I do appreciate you giving us the opportunity to understand what went wrong on your end.
If you ever decide to give us another try, or if there’s anything further you’d like us to look into, we’re here to help.
If you have any other questions, feel free to reach out.
