Cuddle ClonesReviews of cuddleclones.com

On December 10th, I ordered 2 pair of pajamas for my son and daughter in law. There was a “Guaranteed by Christmas” if I paid extra for both expedited processing and shipping- an additional $40, which I did. On Dec 23, I received one pair and an email telling me that the second part of my order would be delivered on the 24th. Unfortunately, I never received a second delivery so I was embarrassed on Christmas morning that I had nothing for my daughter in law. I have sent emails and messages through their website but after 10 days, I have not heard anything from them. The only phone number for them is an 800# that directs me to contact them through email or the website. What TERRIBLE CUSTOMER SERVICE! I paid $206 and cannot even get a response. UPDATE: I was able to get a response from Customer Service through their Facebook page and they were working on the issue. They sent me the missing pjs and they are perfect although 10+days late. They did refund me for the expedited processing fee also. Very nice pajamas, if customer service was better, I would have rated 5+ stars.

Your products are wonderful. ( pajamas for dog and adults, mugs, notebooks). Still haven’t received the pillow to let you know about that. Your order service need improvement if you want to change a pic after it’s in the cart without starting over. And your shipping company not good and there tracking is hard to follow

Easy ordering though it would be nice if you could see a preview of the pajama’s like other sites. Quality is what I hoped for. Only issue was how much I paid for shipping to get by Christmas and it came in after.

I wrote a 3 star review on their site, it has never appeared. They butchered the picture of my dog. The top of his head, his ears and half his tongue are missing. I only gave it 3 stars because at least the pj’s appear to be a decent quality. Update to add that I submitted a complaint to the website as the reply suggested on Dec 30th. Today is Jan 7th and there has been no reply. 2nd update finally received a reply on Jan 11th and they are going to remake the pj’s. Not updating stars until replacement received. Final update - replacement pj’s received February 4th and they are 1000% better than the original pair. I am chasing my review to four stars because although their response was slow they did respond and corrected their error.

Product was great, I was worried about it making the Christmas deadline but they came through. The price is the only downside to these but my wife loved them so it was worth it.

Love my cuddle clone so much. The first one they sent me did not look like my pup at all, but I returned it redid it and I just received it and I love it so much. It’s a great replica.❣️

The product is very unique and personal. Understanding that it is the busy holiday season the response was a little tardy but understandable. My only recommendation is to have some one available via phone for customer service.

UPDATED REVIEW: While I was very disappointed in the lack of customer service I initially received, I will say that Cuddleclones did everything they could to rectify the situation. My daughters pajamas (which were ordered on November 4th) arrived just before Christmas. Initially I had someone who was telling me not to worry, but then as they got busier for the holidays I was receiving no responses. These pajamas are not inexpensive, hence my frustration. HOWEVER, now that the holiday rush has come and gone, they have been more than attentive to my concerns. The pajama pants I ordered for my older daughter were much too small despite having ordered a size up. They are fixing that problem and sending me a larger pair. I am giving four starts instead of five because of the time it took for this response to occur, but Ii really appreciate when a company stands by their product instead of just responding to reviews and giving the appearance of caring. It seems, after all, that they care great deal about their service and standards. Thank you cuddle clones for making this right!~. (For future reference, if you're going to order something for the holidays, I'd recommend placing the order in October just in case!). Would give zero stars if I could, and now that I'm reading these other reviews I can't believe I fell for their ads. If I ever do receive my order ($170+ and still NOTHING over a month later) it sounds like the material will be cheap and too small for my daughters. I will be reporting to my credit card to stop payment. this is a fraud.