Cuddle ClonesReviews of cuddleclones.com

When I opened my package, the handle to one of my mugs had been broken off. The mugs were not secured enough. Ive emailed multiple times with no response. The phone number never works. Im extremely disappointed. The pictures came out super cute for both of the mugs but its ridiculous that one was broken and I can’t even get a refund. Also, I wrote my review on the website but it wont be published until its “reviewed by admin” so I will probably STILL not receive an answer. I spent too much money to be hot gluing my Christmas presents! Order from Cuddle Clones with caution!!

I regret having ordered a Cuddle Clone of my small 15-pound Maltese dog who died in December 2022. I ordered the clone in February and received my Cuddle Clone in April 2023. The Cuddle Clone head was the size of my dog's and the face was adorable, and a very good reproduction of my dog, but the body was shockingly tiny in relation to the head. The clone body was nowhere near the size of my 15-pound beloved dog, was incredibly small and appeared to be attached as an afterthought. The rear legs were tiny things that had no structure, more like paws merged into a very tiny body rather than fully formed legs. I thought that this just had to be a mistake on the part of the creator of the clone. So, I decided to take up the company's offer to request a remake.   I had communicated in email with the dedicated Cuddle Clones Customer Care Representative about my disappointment in the size of the dog clone body. The representative noted the company policy that you may have just one remake and if you choose to have a remake there would be no refunds or remakes after that. I asked if they would redo the existing clone, keeping the good parts, but was informed that my clone would be donated somewhere and the second clone would be a total remake and not necessarily with the same person who created the first clone. As noted on the website, they would kindly redo and follow very specific instructions to be sure it was a better match. I believed the second clone would be an improvement, so proceeded with the process. I provided both written descriptions and photos of each part of the clone in relation to photos of my dog to show specific details for the remake request. I ordered the remake in May and received it in July 2023. Upon receiving the second clone, it seems none of my detailed information was considered. My second Cuddle Clone is even less like my dog than the first one. I had spent several hours to be sure to carefully describe what was good about the first clone and what improvements I would like for the remake. The head was now changed to be very different from the first one and bigger, when I had noted the first clone did have a perfect head, ears, and face. The body fur was changed into a straight wispy consistency whereas I had described the first clone's fur as exactly like my dog's fur, just needing to be a half inch longer. The redone cuddle body is bigger, as requested, but so is the head bigger when it did not need to be. The clone rear legs are not dog legs at all, again, just an afterthought of little paws attached to the body, just like the first clone. The request for the tail to be shorter, 4" long, and have wire to pose it was not built into the second clone, the tail was too long, just like the first clone and no wire was inserted to pose the tail even though I had requested it.   Now, when I see the Cuddle Clone of my dog, not only do I feel sad for missing him, but I feel like a fool to have bought the Cuddle Clone.

My fur baby of 17 years passed away in August 2021, & I was devastated. She was a dog, but way more than that, she saved me during some very dark times in my life Needless to say, I am still grieving. I tried purchasing a Petsie - that was a total bust. The Petsie I received looked nothing like my "Tink", they refused to do anything about fixing the issues. That was a costly mistake. I heard about CuddleClones and the reviews I read were encouraging. The pricey Clone I purchased & received looked more like Tink, but the coloring was way off. They agreed to a remake, and I sent it back Feb. 1st 2023. They said it would take 6-8 weeks to complete & send back. It's Ben almost 12 weeks, and they won't return email messages 😢 I guess this is a total bust also. Don't buy a CuddleClone is my advice!

I ordered a set of pajamas and a coffee mug that were to be personalized with my dog's picture in November 22. I received the coffee mug first, on December 1, 2022. It was a mug with someone else's dog on it. I immediately notified Cuddle Clones and the so called person there "Rowena" said no problem, she would send out the CORRECT mug & picture. Never happened. I contacted them twice more asking where it was and was told "it was delivered". They were referring to the WRONG MUG. I tried calling. Lame excuse, they can't answer do to FAKE technical problems. Clearly a lie b/c they have a 3 minute outgoing message. They just don't want to talk to people. So email #5, no response. I again go to their contact us page on Chat. No real person is there. I send in ANOTHER request just to refund me the mug. It comes to about $32.60. At this point, no response again. It's 2 days before Christmas. Obviously they never sent my mug. I will have to dispute it with my credit card company. DO NOT BOTHER WITH THIS COMPANY! It's run by baffoons that have no customer service skills and REFUSE to have customer service, period.

Cool idea but their website was too much of a hassle. Trying to start an account with a password took forever and they would not accept my photos for my cuddle clone, nor would they give me a reason. Chat was pointless- not an actual person. Too bad. I hope someone else does this sort of thing.