Cuddle ClonesReviews of cuddleclones.com

Response from Cuddle ClonesJan 2, 2026

Hello, Thank you for sharing your feedback — we understand how frustrating this experience must have been and we truly appreciate you taking the time to let us know. We’re glad to see that your order has now been delivered. We do want to clarify that our custom items are produced and shipped from overseas, which can sometimes result in longer transit times and limited tracking updates while the package is in transit between countries. That said, we’re sorry for the lack of communication along the way, and we recognize how that can add to the frustration. Your feedback has been noted and will be shared with our team as we continue working to improve transparency around shipping timelines and updates. Thank you again for your honesty — it helps us do better. Best regards, Cuddle Clones Customer Experience Team

Response from Cuddle ClonesJan 2, 2026

Hello, I’m truly sorry for your experience and for the disappointment this caused, especially given how meaningful these items were meant to be for someone grieving the loss of their dog. 💛 This is not the experience we want for our customers. To ensure your concerns are properly reviewed and addressed, please reach out to our Customer Experience team directly at [email protected] with your order number(s) and photos of the blankets you received. Our team will carefully review everything and work with you on next steps. Thank you for sharing your feedback — we appreciate the opportunity to make this right. With care, Cuddle Clones Customer Experience Team 💛

Response from Cuddle ClonesDec 27, 2025

Hi Luz, Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you were with the pajama pants and understand how frustrating this must have been, especially since they were intended as gifts. We do want to clarify that after reviewing the photos you provided, our team followed our standard quality resolution process and issued a remake as the appropriate next step. The response you received from our agent was in line with our policies and procedures for this type of issue. That said, we absolutely appreciate your feedback regarding the material and your overall experience. Your comments have been shared internally so our team can continue reviewing product performance and customer expectations. Thank you again for taking the time to reach out and share your perspective.

Response from Cuddle ClonesDec 27, 2025

Thank you for taking the time to share your feedback. I’m sorry to hear that the pajamas did not meet your expectations. I do want to clarify a few important points. On our product page, we clearly list the exact material composition used for our pajamas. While many customers find the fabric soft and comfortable, we understand that fabric preference is subjective, and I’m sorry that it wasn’t what you expected. We’ll be sharing your feedback internally to see how we can make the material details even more noticeable and clearer for future customers. Regarding refunds or exchanges, our policies — which are available on our website prior to purchase — explain that customized pajama items are not eligible for returns or refunds. This is why they are not covered under our satisfaction guarantee, unlike some of our other personalized products. While I understand your frustration, the product was advertised accurately based on its listed materials and our published policies. That said, we do appreciate you taking the time to share your experience, and your feedback has been noted. Thank you again for reaching out.

Response from Cuddle ClonesDec 27, 2025

Thank you for taking the time to share your experience. We truly appreciate your honest feedback, and we’re very sorry that your order did not arrive in time for Christmas — we understand how disappointing that is, especially when it was meant for a child. While some delays are unfortunately outside of our control once an order is in transit, we recognize how frustrating this situation has been for you, and we’re sorry that it didn’t meet your expectations. Your feedback has been noted and will be shared internally so we can continue working on improving both communication and delivery timelines. Thank you again for reaching out and for giving us the opportunity to learn from your experience.

Response from Cuddle ClonesDec 28, 2025

Hi Thank you for sharing your experience. We’re truly sorry for how frustrating this situation has felt, especially given that the order was meant as a gift and the timing around the holidays was important. We want to clarify that we have been actively responding via email, and all communication has come from real, trained support agents, not bots. We understand that when tracking doesn’t update as expected, it can feel alarming — but your order has not been lost. The tracking information provided is valid. Because this item ships from an overseas production facility, tracking will not show movement until the package reaches the U.S. and receives its first scan. Until then, the system may appear inactive, even though the shipment is already in transit. We truly appreciate you sharing your feedback and understand how disappointing this experience has been. Our team remains available via email and will continue to assist until the order is successfully delivered.

Response from Cuddle ClonesDec 26, 2025

Hi Deb and Paul, Thank you for sharing your feedback — we’re truly sorry for the frustration this experience caused, especially with the timing around the holidays. Our products are custom-made with our trusted production partners overseas. When a rush service is added, it applies to the production phase, and we ensure the item is created as quickly as possible and released for shipment right away. That said, once an order enters the international shipping and delivery process, transit times can vary significantly if expedited shipping is not selected at checkout. Unfortunately, once a package is already in transit, we’re unable to speed it up or intervene in the carrier’s delivery timeline. We understand how disappointing this can be, particularly when gifts are involved, and we’re sorry that it impacted your plans. We truly appreciate you taking the time to share your experience, and your feedback helps us continue improving how we communicate these timelines more clearly. Warmly, Cuddle Clones

Response from Cuddle ClonesDec 22, 2025

Hi Emily, Thank you for sharing your feedback — we truly understand how frustrating this experience must feel, and we’re sorry for the disappointment 💛 We do want to clarify that our pajama return policy is outlined on our website at the time of purchase. Because our pajamas are custom-made using the pet photo provided, they are considered personalized items and are not eligible for returns or exchanges once produced. This policy helps ensure fairness, as these items are uniquely created for each customer and cannot be resold.