Cuddle ClonesReviews of cuddleclones.com

So I don't know about more common dogs but my mum really wanted a plush of her Sharpei that passed away. What they sent us was not what was promised, and spit all over the memory of my mother's furbaby. I understand it's a difficult breed, but if you can't do it well then don't take the money/ do the job. The heartless people even refused a return and refund after screwing with my mum via email, even when she sent it back. They eventually sent a fake remittance notice but not the actual money. Hell she would of been happy if they had actually tried again. I am so angry at them they made my poor mum cry when she just wanted to have a peice of her baby to hold. Shame on them, she did not deserve this treatment and 6 moths of hell. Also they are not cuddly, if you want something soft to hug then you are out. They are tough and the colour is spray painted on so they have a horrid texture. 421AUD was how much my mum paid for nothing but trouble. UPDATE AFTER REPLY FROM CUDDLECLONES AUG 2022 Hey so I am not going to be nice about this because your reply was complete garbage. Just so I have all the facts straight here is my mums email to your follow up on the refund problem. TLDR FOR ANYONE READING THIS NO REFUND AS OF AUGUST 2022 HAS BE RECIEVED BY US OR AMEX, MEANING NO REFUND WAS ISSUED, IT WAS STOLEN BY SOMEONE INTERNALLY AT CUDDLE CLONES OR THE REFUND WAS CANCELLED ON THEIR END. My mum's reply is as follows... I have spoken to AMEX again prior to launching a complaint to AFCA. No money have ever been refunded to my AMEX account from Cuddle Clones. AMEX needs to communicate with Cuddle Clones directly but AMEX have received no reply. I don’t understand why you cannot reply Directly to AMEX, if you have nothing to hide. Where did my money go? All your proof of refund documents are dated 8th of Oct 2021, however, I was never advised about the refund. On Thursday, 4 November 2021, Eliza asked me via email to post the plush back to Cuddle Clones, which I did on the 8th of November 2021. On 2nd of December, I received the below email from Eliza confirming that my return was received and I should now receive a refund. From: Eliza from Cuddle Clones Sent: Thursday, 2 December 2021 10:54 AM Hello, Yes we have received your return and your refund has been issued as of 11/29, please allow 5-8 days to see this reflected in your original method of payment. -Eliza Can you please explain what kind of game your company is playing with me and who received my refund. END OF MY MUM'S EMAIL So yeah you guys refusing to talk to AMEX and insisting my mum recieved a refund that was issued before talks of a real refund and return were finalised is dodgy and is NOT in any way good customer service, or a real review of the situation. As I see it, 1. You did not issue a refund at all and are just scaming people and lying. 2. You cancelled the refund. 3. You have a person, maybe this Eliza or maybe someone else in the company, that is stealing and scamming you. If you took one second to talk to AMEX, who are the ORIGINAL methond of payment, rather than refusing them when they reached out to you, you would see that no refund was recieved. By your email though it is clear my mum returning the faulty product WAS recieved by you. So now my mum has no product, no refund, and a company lying to her face and playing with her grief and emotions. I love my mum very much and I am heartbroken to see her being scammed like this and using her grief. I hope this helps out anyone looking into this company. Go to etsy instead, there they at least only ask for a deposit and will not charge full amount if you are not happy with the product.

I’d rate it a zero if I could. I spent over $58 for a pair of “large” pants that equate to an American size 0. They claim “their sizes” run a little small. Even if I had ordered a 3XL (28.35”, although my measurements were 25”), the waist would be smaller than a size Medium (30.5”). In addition, I ordered the pants six weeks before Christmas and they arrived in January. And the quality of the material is awful. You cannot launder nor dry them with other clothing.

Buyer beware! I never write reviews but since I was dooped out of nearly $200 by CUDDLE CLONES I want to save others from wasting their money. I would not purchase from this company. I ordered two sets of pjs on NOVEMBER 29th for nearly $200 with high hopes that they would be legit and be a nice way to memorialize our elder dogs for Christmas gifts for my adult kids to wear on Christmas Eve. One pair never arrived and the other was the wrong size. So totally wasted my money. What's worse is when I reached out to CUDDLE CLONES, a Benjamin S lied to me and blamed Christmas shipping delays by USPS (I ordered them November 29th!!). When I sent him the proof with the USPS tracking information to show as of 12/24 the item hadn't even shipped yet (label was created on 12/7 but it never shipped), he never had the decency to respond to my email. After I emailed him the tracking info with proof it didn't ship, magically, the next day it shipped without him even acknowledging their mistake. The pjs just arrived today - 1/3, over a week after Christmas and 5 weeks after I ordered them and again, the second pair is THE WRONG SIZE. So now I have two pjs that don't fit anyone in the house so I threw away nearly $200. The company did nothing to make this right other than blaming USPS when it clearly was the company's fault. No refund or even partial refund. He offered coupon for next purchase. Why would I waste another penny with them when I didn't get what I wanted. Go to Etsy to find a similar product and a company that actually stands by their ethics and credibility. This company should be ashamed of themselves taking advantage of Christmas shoppers

Ordered a size larger for my adult daughter. Ordered an XL and she can barely get them on. Contacted the company and they stated they could not refund or remake. They said their size chart is not US standard. Pretty sad since they are pretty pricey.

I never received my order. I ordered some pajamas as a Christmas gift for my mom. I ordered mid November. The tracking number they gave said a label had been made but the product never made it to the post office. I tried to call, but they don't take phone calls. I emailed and got the same response both times. Lies. Do not order from this company.

I ordered items back in mid November in hopes to receive it in time for Xmas…dec. 26th…still has not arrived. Very disappointed…going to ask for a refund!

This company is an absolute scam - they will process your order and take your money but do not expect any item to actually come. This is a WARNING to anyone thinking that this company is reputable. THEY ARE NOT - THIS COMPANY IS A SCAM

Can't reach them, the phone # is only for outgoing calls. Put Shop app on to track my item, never shows where my item is. They wrote one day item shipped, 3 days later item went to headquarters for approval. Still don't know where item is and if it's coming at all. Don't deal with this people unless you want to be frustrated and annoyed.