We love animals.At Cuddle Clones, we recognize the unbreakable bond pet moms and dads have with their fur-children. But oftentimes that bond is disrupted due to travel, going away to college, military deployment or sadly the loss of a dear pet.We capture that connection with 100% handmade plush replicas of YOUR PET!That's right! We capture all of the physical details and personality traits of your pet in an adorable stuffed animal form. Do you know what we call these adorable creations?! You guessed it, Cuddle Clones!Pet lovers can also surround themselves with their furry friends with a 100% Custom Plush Golf Club Headcover of their pet or by having their pet’s images artistically designed and printed onto socks, pajamas, blankets, mugs and more!But Wait! That's not all!EVERY purchase provides AT LEAST 3 meals to a shelter pet! Each month Cuddle Clones donates cash to 10 shelters/animal wellness organizations. You can feel the inner warmth of a thousand puppy breath kisses knowing that a portion of your purchase has been directly attributed to improving the lives of actual animals.
Cuddle Clones (cuddleclones.com) has 1,486 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
cuddleclones.com
Website
cuddleclones.com
Category
Pet Stores
Location
Kent, Ohio
Listed on Five Star Index
2026
About these reviews
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The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
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Oh wow, same issues. i wish i have seen this before falling for false advertising. Received parties order and the picture looks nothing like the dog. sizes dont match up and material the cheapest there is. I email customer support and received a response asking for more info the next day. I was so excited and greatfull for fast response, but ever since then-silence. the partial order i have, i cannot gift it as it is not relevant due to picture not matching the dog and sizes being wrong and the dog pj online is not showing that have been shipped yet. I placed order with guarantee for before Christmas deliver, doubt it will happen.
Response from Cuddle ClonesJan 4, 2023
Hi Laura,
First of all, we appreciate you sharing your honest experience with us. We sincerely apologize for the inconvenience and confusion we have caused.
If you still haven’t received your complete order, please contact us at [email protected].
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
GO
G.Olson
I placed my order on 11/20 for 2 pairs…
I placed my order on 11/20 for 2 pairs of pajamas for Christmas gifts. I received an email on 11/22 stating my order was in production. I called on 12/15 and was informed that my order was awaiting shipping. I called on 12/16 and was told that part of my order was still in production and to call on 12/19. I called on 12/19 phone system down. Emailed with no response. Called on 12/20 phone system down. Emailed again. Prior to my order, I read reviews and felt confident that I would receive my order. I will be contacting the Better Business Bureau and filing a complaint and will make sure no one else orders from this company.
Response from Cuddle ClonesJan 4, 2023
Hi Gretchen,
First of all, we appreciate you sharing your honest experience with us. We sincerely apologize for the inconvenience and confusion we have caused.
We’ve been receiving high volume of emails, rest assured that our customer service team is doing its best to assist all of the customers as soon as we can!
I have checked your concern, and I can see that one of our customer care representative already responded to your email!
Please know that we did our best for our customers to receive their orders in time for Christmas. However, due to some COVID-19 related issues, China has experienced the largest increase in cases since the early days of the pandemic and our products are manufactured in the city of Dongguan in China’s Guangdong province. I am so sorry.
I have checked your order, and I can confirm that it has already been completed, and delivered on December 30! Here’s the tracking link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511206213783666968
We can fully understand how inconvenient this is since we have promised that your order will be delivered before Christmas, however, this kind of situation is out of our control.
This was really not the experience we wanted you to have. We are really sorry.
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
JW
Jodi W.
Don’t waste your money.
Ordered in plenty of time to receive in time for Christmas. Received notification that a shipping label was printed Dec 12th but the pajamas have still not been handed off to USPS. It is Dec 20th and after more than a week of trying to reach customer service I finally got a reply. They are waiting for them to be delivered to their office and then they will ship them to me. I asked for a refund since they can’t deliver what I ordered and they offered me 25% off a future order. Yeah, like I will ever order another thing from this joke of a company. Ordered a pair of pajamas custom from Amazon and they arrived in 10 days. This company is awful.
Response from Cuddle ClonesJan 3, 2023
Hi Jodi!
First of all, we appreciate you sharing your honest experience with us. We sincerely apologize for the inconvenience we have caused.
Please know that we did our best for our customers to receive their orders in time for Christmas. However, due to some COVID-19 related issues, China has experienced the largest increase in cases since the early days of the pandemic and our products are manufactured in the city of Dongguan in China’s Guangdong province.
I have checked your concern, and I can see that one of our customer care representatives already responded to your email!
I also checked your order, and I can confirm that it has already been completed, and delivered on December 27! Here’s the tracking link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206213192516523
We can fully understand how inconvenient this is since we have promised that your order will be delivered before Christmas, however, this kind of situation is out of our control.
This was really not the experience we wanted you to have. We are really sorry.
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
AB
amy B.
Can’t review the product because I don’t have it yet
Ordered on 11/20 and was told this was in time for Christmas. Also paid for rush production. As of today, they have not even been shipped to me. Was told today that they were on their way from production to headquarters to be inspected. They still claim I might get them for Christmas. Come on. They are deleting negative reviews on their Facebook page and blocking people from posting negative comments.
UPDATE - per the below response from CC, the package is on its way. Please note that the customer rep told me repeatedly that they were still waiting for the package to arrive at HQ even yesterday - hence my skepticism that it would ever get to me time for Christmas. That's different from info given below, saying that the package has been at HQ since Dec 8, which would have been more reassuring. We shall see if it's here for xmas!
Response from Cuddle ClonesDec 20, 2022
Hi Amy,
Thank you so much for sharing your honest experience with us, and we sincerely apologize for the inconvenience and confusion we have caused.
I have checked your order, and I can see that the shipping label was created on December 8. I am so sorry for the confusion. One of our agents already informed you about this, but I would like to confirm that our shipping labels are created when orders are ready and about to leave our workshop to our home office for final inspection and packaging.
Upon further checking, the package arrived to our HQ last December 8, and was also forwarded to USPS the same day; hence the USPS tracking was updated, too. I can see now that it is already in transit to you, and the estimated delivery is on December 22.
We sincerely apologize once again for the inconvenience, and confusion we have caused, Amy. We hope that you’ll love the Pajamas, as we had a great time crafting them for you.
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
ME
Martin E R.
For the last week I have been trying to…
For the last week I have been trying to get in contact without any luck, my order supposed to be shipped on December 12 but I don't have a tracking number or any response to my emails,,, thinking on canceling the order.... It was a Christmas won't for my wife, her 20-year-old cat, he died a few weeks ago an she is in pain!😔😔😔
Response from Cuddle ClonesDec 20, 2022
Hi Martin!
We appreciate you sharing your honest feedback.
First of all, we are so sorry to hear about your furry cat's passing! :( We understand that losing such an important part of the family is never easy. Sending thoughts and prayers to you, your wife, and the whole family. <3
As for your concern, our customer service team is doing its best to assist all of the customers, I am so sorry that we failed to respond to you within 24 hours.
Upon checking, I can confirm that one of our agents already responded to you with an update regarding your order.
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
SP
Steph P.
If I could leave zero stars I would
If I could leave zero stars I would. I was so excited to open the package when it arrived. When I pulled the stuffed animal from the bag a hideous grotesque creature greeted me from within its plastic containment. It appears to have crawled forth from pet semetary into a bag and made its way to my house.
When I phoned CuddleClones to find a solution the agent asked me to take a picture beside the pet. There was no way I would be disturbing the grave of my beloved Simba who has been in the ground for 4 months now.
Save your money. It is not worth a $1 to experience what we have went through. Christmas has been ruined as these were meant as a Christmas gift for my children who only asked Santa for their cat back. I paid the extra $150 for rush shipping to insure the gifts made it in time and had to pay another $50 for customs
Response from Cuddle ClonesDec 20, 2022
Hello Stephanie,
We’re so sorry to hear that you are disappointed with your Simba Cuddle Clone.
Our artists do their best to craft our plush products and capture the likeness of your pet as closely as possible. Occasionally, our artists’ creative interpretation of the photos and descriptions provided to us may not 100% meet customer expectations. We offer customers a remake when this happens to get it just right.
Please know that you have the chance to send it back for a one-time complimentary remake if you’d like, or to return it for a full refund (minus the return shipping cost and non-refundable rush fees), as long as your order was received within 30 days.
I have checked your case, and I am so sorry for the confusion made by one of our phone agents, we didn’t mean to offend you, and I agree that it was our fault that we missed to read the note on your order. I am really sorry.
Upon checking, I can also confirm that we did receive emails from you, and one of our customer representatives responded providing you options mentioned above.
We would really like to help you resolve your concern, we’d really appreciate it if you respond to our last email, dated December 18th and provide us the information we need.
We’ll be waiting for your response, Stephanie.
Thank you so much.
Best regards,
Cuddle Clones Team
MJ
Mikey J.
Seems like EVERYONE has a similar…
Seems like EVERYONE has a similar story.
I ordered three pajamas on 11/23/22 and told delivery in three weeks. On 11/25/22, I received an email stating that pajamas were “in production.” In production means…THEY ARE WORKING ON THEM. On 12/11/22, I received an email stating “STILL TIME TO ORDER FOR CHRISTMAS.” I Received an email 12/13/22 stating that because of Covid (which is now three years old) there is a production delay and items may come in January. Good news, though, I get to put an IOU under the Christmas tree for my kids. The fact that this company would use Covid is a disgrace. Just shameful really.
Response from Cuddle ClonesJan 3, 2023
Hi Mikey!
Thank you so much for sharing your honest experience with us. We sincerely apologize for the inconvenience we have caused.
Please know that we did our best for our customers to receive their orders in time for Christmas. However, due to some COVID-19-related issues, China has experienced the largest increase in cases since the early days of the pandemic, and our products are manufactured in the city of Dongguan in China’s Guangdong province.
If you still haven't received your order, please contact us at [email protected].
We can fully understand how inconvenient this is since we have promised that your order will be delivered before Christmas, however, this kind of situation is out of our control.
This was really not the experience we wanted you to have. We are really sorry.
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
CL
Caitlin L.
WORST SHIPPING
I ordered my pjs 4 weeks ago and I’m now being told that there are delays until AFTER Christmas due to COVID and shipping issues. COVID is an unacceptable excuse - it’s been almost 3 years now. These aren’t cheap and it is disappointing the turn around time! They offer me 25% off my next purchase??? I’m not ordering again.
Response from Cuddle ClonesJan 3, 2023
Hi Caitlin!
First of all, we appreciate you sharing your honest experience with us. We sincerely apologize for the inconvenience we have caused.
Please know that we did our best for our customers to receive their orders in time for Christmas. However, due to some COVID-19 related issues, China has experienced the largest increase in cases since the early days of the pandemic, and our products are manufactured in the city of Dongguan in China’s Guangdong province.
If you still haven't received your order, please contact us at [email protected].
We can fully understand how inconvenient this is since we have promised that your order will be delivered before Christmas, however, this kind of situation is out of our control.
This was really not the experience we wanted you to have. We are really sorry.
Feel free to let us know should you need help with anything else!
Best regards,
Cuddle Clones Team
