Cuddle ClonesReviews of cuddleclones.com

I ordered on December 6 for pajamas (with pet pics) for the entire family with a representation that order would arrive before Christmas. I have yet to receive any tracking information and the order is described as “unfulfilled” and it’s December 23. I paid $467 for this order and have gotten only auto responses. Super disappointed. Don’t make assurances you can’t perform. I requested a refund. Still no response. Update: Cuddle Clones emailed me that they would refund only the $27 rush shipping and refused to refund the cost of the products. UPDATE: January 6 the pajamas arrived. Overall, the customer service was poor. I started to question whether my order would arrive timely well before Christmas. Cuddle Clones never communicated to me any production, shipping blah blah problems until after Christmas. Surely they were well aware of the problems and should have communicated this to their customers as soon as they realized they could not fulfill the orders and give the customer the option to cancel.

Ordered pajamas as a gift 3 weeks before Christmas and were “Guaranteed” by Christmas, but won’t be receiving them until after Christmas. Apparently there was a strike with DHL and they couldn’t figure out another means of delivery soon enough. Thanks for nothing.

I had high expectations for the personalized PJ shorts and was so excited to give them to my daughter for Christmas, they are not of a good quality and are very oversized for a size small, are way too big for her. The shorts look huge and are long length, very awkward looking for a pj short set and will definitely not be appreciated by my teen who will definitley not wear these. I also ordered a robe for someone else, and that is yet to arrive and I'm now advsied that will not be shipped until Dec. 30th - these were ordered on 12/4 for Christmas and paid for Rush production/delivery. The updates from the company have been hard to follow as well - just don't wast time or money ordering these, I wish I had not ordered, this was a huge fail

Do not order from these people they will take your money tell you that you will have your pajamas delivered and then they never delivered them. And then they keep sending a tracking number over and over that doesn’t work. Total rip off company. And today is December 22 and they still have not reached out to me. I have sent email after email after email and they still have not reached out to me. And my daughter did not get her pajamas that I spent $100 on. What a rip off company.

Ordered two dog clones for my nephews and paid $99 rush fee for each one. Still haven’t received them and cannot speak with customer service. They are not replying to emails. Very disappointing company.

I ordered a pair of pajamas and uploaded a photo of our chihuahua. The items arrived today with a picture of a cat on them. Not even close. And no way to speak with anyone. Phone can't accept incoming calls.

Ordered pajamas for my kids and paid for rush shipping. Shipping label created Dec 8th and no update since. Reached out multiple times to customer service and always get a canned response. Reached out on Facebook on their business page and someone actually responded saying since DHL is on strike they are having problems but would ship out via 2 day fed ex but wouldn’t provide tracking number. I just want a refund at this point. Should’ve read more reviews. BBB rating is an F

I reached out a week ago to amend my order (the size of the Iphone case that my pet's image was going to be printed on). I was told the order was already in production by customer representative Jackie and could not be amended. Today, a week later, I receive an email that the order is just now going into production and I should expect to receive it in 2 to 3 weeks. Horrible customer service.