Andy R.
BE AWARE! Questionable company practices
UPDATE. 6/6/2025 After I contacted Discover about my issues with Cuddle Clones, I immediately received an email from customer service asking what they could do to assist me. They asked me to have the chargeback removed as it hurts their business.i did not reply. I had already been that route with no resolution or information I was looking for. Miraculously my CC was shipped and I received it yesterday. I was pleasantly surprised! The golf head cover was well made and looked exactly like our cat! Whoever made this work of art did a fantastic job. I could not be more pleased. I will leave my original review below to warn others about the shipping process, lack of transparency and no ability to speak to a human regarding the order. I withdrew the claim with Discover today, as well, because I received the product. I gave them 3 stars instead of 1 in my previous post. I felt that was a fair assessment of my total experience. 6/2/2025 My experience with Cuddle Clones has been challenging. They suck you in with their slick website. No phone support. AI generated emails. They have NO internal tracking of where your order is in the system. You receive a USPS tracking number almost immediately. It will state a label has been created in Akron OH. Mine was created 5/13/25. Today is 6/3/25. No updated shipping info. Email states update begin in 2/3 days. Then it’s 2 weeks. If no movement after 30 days they will consider it lost. Every email says “we understand your frustration but be patient.” I contacted Discover to begin a fraud investigation. I gave them detailed information and Cuddle Clones was notified. I received an email from CC three days later asking me to withdraw the chargeback stating it makes the company “look bad” This company is all smoke and mirrors. There are better options out there.
Response from Cuddle ClonesJun 9, 2025
Thank you for taking the time to update your review and for acknowledging the craftsmanship of your golf headcover—we’re so glad to hear it brought you joy and that it captured your beloved cat beautifully. We’ve reviewed your experience and confirmed that you were assisted by three of our team members—Adrianne, Louren, and Bryan—throughout the process. Each of them provided detailed explanations of our internal production and shipping workflows, reassured you that your item was on track, and clarified that if the package were deemed lost, we would offer appropriate solutions. While we strive to be as transparent and supportive as possible, we understand that waiting for a custom product can be frustrating. That said, our records show that our team provided regular updates and explanations during the wait, and the final delivery occurred exactly as outlined in those communications. Although you chose to initiate a chargeback despite these assurances, we appreciate you ultimately withdrawing it after receiving your Cuddle Clone. We're committed to improving our communication methods and hope your experience with the finished product can be a reminder of the care and artistry that go into every order. Let me know if you have any further questions or concerns.