Cuddle ClonesReviews of cuddleclones.com

As others have said, their shipping stinks! So far from what I am going through their customer service does as well. There seems to be no way to get a hold of them besides email. To date I have attempted 3 different emails to no avail. My issue is the "XL adult pajama pants" show a 41-inch inseam yet the ones I received are not even 26 inches. The entire pant is not even 41 inches. The actual quality of the material does seem decent, hence the 2 stars. I have no issues updating my review to reflect assuming I can get someone to respond and make right. I notice that they respond to positive reviews, I guess we will see about this one.

**1/9/25 - the company refunded the money that I paid for the rushed production and difference in shipping I paid an additional $30 for a guaranteed Christmas delivery on 12/9. I paid for a rush in production as well as expedited shipping. My package did not arrive until 12/27. There was no communication from the company that my shipment would not make it by the 25th. I have emailed the company twice and have not heard back. So disappointed.

I ordered custom pajamas and picked the size small top and bottom based on their size chart on the website. The order arrived and I was initially thrilled. The top fit great but the bottoms are way too short. Their table says the inseam of the bottoms measures 38.6” when in fact it only measures 27”. I emailed the company several days ago and have yet to hear back from them. I believe they are obliged to provide me with the next size up (medium) to match my custom pajama shirt as they misrepresented their sizing on their chart. How no one else has noticed this deceptive size chart is beyond me. I provided the company with photos of pajama bottoms with tape measure showing inseam to be >10 inches shorter than what their size chart indicates!

The price of the pajama pants was definitely NOT worth the quality that I received. I would have expected a nice quality fabric. These are thin and feel very cheap. And they were not cheap to buy… the pictures of my dog are cute. But overall, I’m disappointed.

I ordered the braided bracket with gem where a picture should be visible. It is so small that I doubt any picture is enclosed in the gem. The braid is thin and not worth the $35 price I paid. Returning it 20 minutes after receiving it.

I ordered three sets of pajamas for 3 sisters for Christmas. I ordered the beginning of November and one set has not arrived yet, they keep saying “in production” and will not respond to emails. The sets that did arrive had a mistake but that has somewhat been resolved , just need the third set. Also, be warned the sizes are very large.

I placed two orders about 5 days apart, one for a plush and the second for a portrait. I chose rush production and shipping for both, since the website as of November 20 said they could still promise Christmas delivery on both items with the rush. The portrait was finished within two weeks, but before it shipped I tried to alert them that the shipping address was incorrect and I needed to fix it ASAP. I received no response, and a day or two later, I got notice that the shipping label was created - with the wrong address, and again with no response to my inquiry. I reached out a second time to bring this to their attention and ask what could be done, and I still have not received any acknowledgment days later. I have had to talk to UPS and pay them upwards of $45 just to *try* to reroute the package, on top of the expedited shipping I already paid to Cuddle Clones. Meanwhile, the 2-week production date for the plush came and went nearly a week ago, and when I reached out for this one, I did immediately get an agent, but the answer I received as to order status was that "there was a delay in production" and they'd refund the rush fee. Which is great, I'm grateful to have that $100 back, but they could not even provide an estimate of when it might be done, just telling me they'd ship it once it was done and arrived at their HQ - and, the biggest problem, I had to reach out and ask them instead of being alerted to any delay proactively by the company. If I hadn't made waves, I'd have just been out a significant amount of money, and now I have to sit on my hands for the next 6-8 weeks, waiting to see *if* it ever shows up at all. The best part is that if you look at their "holiday shipping updates" page, it denies any problem with order fulfilment at all: "Current Shipping Status: On Time Delivery All orders are currently shipping on time and as promised. You will receive your order within the anticipated creation and shipping options you choose. Updated Daily" I don't know how the company can claim any of that with what I'm experiencing, let alone the plethora of other customers I've seen leaving reviews about months-late orders. With these production delays evidently dating back into October, per prior reviews, it should never have been an option for me to choose rush and should not have been a promise that I'd have it before Christmas. I'm really glad this is a personal order for myself and not a Christmas present, and I hope the portrait that will be a Christmas present makes it here somehow. Something needs to be fixed. I ordered a plush three years or so ago and while it wasn't a great match to my dog then, I at least didn't feel like I was getting lied to. Edit 12/10: I just received the email that my plush has been *started*, a week after the original promise date but conveniently the day after my review. Cute, guys. Edit 12/13: UPS successfully rerouted the portrait (thank you to them!), and I received another email that my plush was almost done and would be "soon" sent to their HQ and then to me. I'm confused as to why, if it only takes three days from start to "almost finished", there were the initial weeks of unannounced delay, but Cuddle Clones has refunded the rush fee and it looks like I'll be at least getting the order well before the standard 8-week turnaround. So I'm still not pleased, and I still find the timing a little convenient, but I will give credit where it is due and thank them for getting the order ready. Hopefully.

I ordered this "Cuddle Clone" just days after losing my most cherished companion. All I was hoping for was a huggable urn. What I received was a horrific abomination. The funeral home mentioned that they would sew his remains into a plush as part of the package. I had selected one ($35) but my son found this merchant online and suggested they might be more accurate to his appearance. I deliberated for days and reached out to customer support with a few questions. The initial reply was empathetic and reassuring, and it ultimately swayed me to invest $300+ to hold my baby again. I opted for the rush and the finished product looked accordingly. Rushed. Except, it was almost 2 weeks AFTER I had placed my order and I had not received a word from them. I had expected some questions and correspondence before or during creation. I sent in inquiry and the response I received was that it hadn't started yet, but then another message trying to deflect the delay in my receiving it was due to USPS!?! The issue was that it hadn't even begun within the promised delivery window. I sent 15 pictures and took the time to fill in all the details (distinguishing features, measurements, even how I wanted him posed). Nothing about it was correct, except the base color. Cuddle clone? The feel of this thing is grotesque. It's rigid, rough and lumpy. Feels like my beautiful angel once the rigimortis set in and looks like it has been dunked in water. I couldn't bear to look at it for weeks because it resurfaced the trauma of finding the body. It feels like a cold, dead thing. It has lumps at the neck line, shags of fuzz on the ears, the hind legs look mangled and they have it positioned in reverse of the pictures and instructions. This was a disgusting experience with a company capitalizing on grief. I feel that it was just carelessly hammered out because I called them out on it being overdue (big upsell) and instead of showing some integrity and taking the time to create something compassionate, they tried to deflect focus of responsibility and cover their buns by rushing it. I am more than disappointed. This was an expensive experience, financially, mentally and emotionally. Updated 12/04/24 after viewing the rely from the seller. I HAVE reached out to them without a reply. It appears their public persona differs from their private one. Be wary.