Cuddle ClonesReviews of cuddleclones.com

Response from Cuddle ClonesFeb 23, 2026

Hi Joy, We’re truly so sorry to read this, especially knowing this was ordered in honor of your kitty during such a difficult time. That makes this even more meaningful, and we never want anyone to feel unheard or unsupported. 💛 We absolutely want to help when something doesn’t feel right. After reviewing this situation, we did request additional information so we could locate the order and properly assist, but we didn’t receive a response with those details. Without that, we’re unfortunately unable to move forward with reviewing or resolving the concern. We also want to clarify that we do have a clear policy in place specifically for likeness concerns and customer satisfaction. If a customer reaches out within the policy window and provides the requested information, we’re able to review the clone with our team and offer appropriate solutions — including adjustments or refunds when applicable. Please reach out to us directly at [email protected] with your order number and any photos of the clone alongside your pet’s photos. We truly want the opportunity to make this right and properly look into this for you. We’re here to help and would genuinely appreciate the chance to resolve this with you. 💛

Response from Cuddle ClonesFeb 18, 2026

Hi, Thank you for taking the time to share your experience. First and foremost, we are truly sorry that your initial reaction to your cuddle clone was disappointment. We understand how emotional and meaningful these orders are — especially when they are meant to honor a beloved cat — and we never take that lightly. Because we know how delicate and personal this process is, we have a 30-day happiness policy in place specifically for situations like this. If a customer feels their clone does not meet expectations, we offer solutions — including alterations or a full refund. We’re very thankful we were able to review your concerns promptly and provide you with a full refund quickly. Regarding rush service, it’s important to clarify that the 2-week rush applies to the production timeline, not delivery transit time, but we understand how timing can add to the frustration in an already emotional situation. We truly appreciate you giving us the opportunity to make this right. While we’re sorry the final product wasn’t what you had hoped for, we’re grateful we could resolve this swiftly and stand behind our policy. 💛

Response from Cuddle ClonesFeb 12, 2026

Hi Diane, We’re so sorry for the frustration this has caused. We understand how difficult it is to wait, especially when you’re not receiving the clear timeline you’re hoping for. We have responded to your email directly and will continue assisting you there to provide the most accurate and up-to-date information about your order. As these are fully custom-created from your pet’s photos, production can take time — but your order is already shipped, and it will be delivered soon. We truly appreciate your patience and the opportunity to make this right. We’ll stay in touch via email until everything is fully resolved.

Response from Cuddle ClonesFeb 11, 2026

Hi there, I’m truly so sorry to read this. Losing a beloved cat is heartbreaking, and a memorial piece like this carries so much emotion behind it. When something meant to honor your girl doesn’t feel right, that disappointment cuts even deeper. I do want to reassure you that our plushes are not mass-produced items. Each one is handmade and crafted by artists using the photos provided with the order. Because of that, the final coloring and markings depend heavily on the reference images we receive. That said, we absolutely understand how delicate and personal this process is — and how important it is that it truly resembles your pet. If the clone doesn’t look like your brown tabby, we want the opportunity to review it properly. We offer solutions for customers who reach out within 30 days of receiving their order, including reviewing photos and discussing next steps. Please email us directly at [email protected] with: Your order number Clear photos of the plush you received A few reference photos of your cat Specific details about what feels inaccurate (for example: coat tone, striping pattern, face shape, etc.) Our team will carefully review everything and work with you on a path forward. Again, I’m very sorry this was your experience. We would truly appreciate the chance to make this right. 💛

Response from Cuddle ClonesJan 27, 2026

Hi Andrea, I am so very sorry for your loss and for the experience you’ve had with your order. I completely understand how deeply upsetting it must be to receive a product that does not reflect your beloved Ernestine, especially given the care and detail you provided. Our team sees that you had a very specific vision in mind, and it seems that it differs from what our current options can offer. We also want to let you know that our Sneak Preview process can sometimes take a bit longer than expected, which may have contributed to the delay in response. We will have an agent respond to you immediately

Response from Cuddle ClonesJan 26, 2026

Hi Jonny, Thank you for taking the time to share your feedback, Jonny. We’re sorry to hear that the product did not meet your expectations. We appreciate you sharing your experience, as all feedback helps inform our ongoing work.

Response from Cuddle ClonesJan 26, 2026

Hi Nikolas, Thank you for taking the time to share this detailed feedback. We understand how frustrating delays and unclear updates can be, especially for a custom order like this. We’ve investigated your case, and a member of our team will be reaching out to you directly via email with next steps.

Response from Cuddle ClonesJan 19, 2026

Hi Edward, Thank you for sharing your concerns. I’d like to clarify the timeline and communication surrounding your order. After reviewing the full conversation history, I can confirm that all of your emails were responded to, with updates provided regarding the production stage, shipping status, and our applicable policies. Your order shipped on January 9, and the email requesting cancellation was received on January 16, which was after the package had already left our facility. Unfortunately, once an order has shipped, it can no longer be canceled. The shipping notification you received after mentioning a dispute was not triggered by that message, but rather by the carrier update tied to the shipment already in transit. I understand this experience was frustrating, and I’m sorry it did not meet your expectations. That said, the order was processed and communicated in accordance with our standard procedures and policies. Cuddle Clones team