Cuddle ClonesReviews of cuddleclones.com

I ordered a cuddle clone and it arrived a few days ago. It looks nothing like the pictures I sent in and the company does not answer any of my emails. I want to return the order, a complete waste of money and time!:/

The company is running a sale, but when you're on the page with the $150 off sales price, they have a pop-up that says sign up for $149 off. You enter your email, then you have to give them your cell phone number and sign up for their texts to get the discount it says. So then after you sign up, it gives you a link for your $149 discount. However, when you click on the link, it just takes you back to the same sales page that you were already on. So I text their support, but I was told that there is no additional discount as the pop-up stated. So it is very deceitful way to get people's email and phone number, as well as to waste their time! Since the sale price of $150 and the pop-up saying sign up for $149 off the price, it makes them seem like two different discounts, but they choose to not honor the discount for joining the family as they claim because of the sale. If you're not offering the discount while they are running a sale, then they should have the pop-up turned off while running the sale. It is just very deceitful to have a discount pop-up on your sale page if you don't plan to honor it!!!

Absolutely terrible customer service and zero accountability for the quality of products. It may be all well and merry if everything turned out right but if you have any issues - don't count on them to take accountability. I've been on back and forth email with them for an entire month - they take weeks to reply to you and they've still not given me the basic instructions on how to send him back for repair! I ordered a cuddle clone of my cat who has recently passed - after sending numerous pictures and waiting more than 6 weeks - it arrived - it didn't really look like him - there were some resemblances but it absolutely does not look like him - and after less than a month I noticed that the paint was fading in some areas including on his ears and his body. I've reached out to them and the tone of their customer service is extremely condescending - they asked me to send photos of him and they said that from the 'photos' it looks like he may have been wet. How could you assume from photos and accuse me of this with zero basis? Your product is defective - the paint fades after only a few weeks?? How is your product supposed to last? I've been in contact with them back and forth for over a month and they finally acknowledged after waiting a few weeks for a response - they finally said that they will repaint him but can't guarantee that "the paint or color of the clone will not change over time especially if the clone will be heavily "petting"". They have given no instructions on how to return him - even when I've asked again and again. At this stage I think they are just waiting for me to give up and forget about it because it's too much hassle. It's already a lot to deal with the grief of losing a loved one - they've just added immensely to my grief. Save yourself the headache and order from an independent artist instead where they will give you progress updates as they go and to ensure that you are satisfied.

This is a horrible product!!! DO NOT WASTE YOUR MONNEY OR TIME! I sent in 15 pictures and waited over a month before getting an email saying they were getting the design time working on my pet. After another 2-3 week I got news it was on its way. When I got it I was became physically sick when I opened it. The ears were to small, the nose was crooked, the mouth looked like a 2 year old painted it on, the front legs were to thin for the size of the stuffed animal, and one of the paw pads was sewn on backwards, and a few other issues.I literally burst into tears because I felt like they had just made a mockery of my best friend that I had just lost. I’m disabled and don’t have a ton of money. I saved to be able to buy this so I could have something to really hold onto as a reminder of my baby boy. My illness is making me forget faster than normal and I’m constantly in pain. I was hoping a Cuddle Clone would help me to keep my spirits up by remembering my loving amazing loyal baby boy, but they just made a mockery of him instead. When I contacted them they did reply but their answer to the problem was I could get a refund or I could tell them how to fix the issues. When I say how to fix the issues I mean like more the ears 1/2 inch to the right while making them ,5 inches bigger, lengthen the legs by … inch and make them … round etc..I replied back to the customer service agent I was not a designer and didn’t know how to do this and got the same copy of the email that was sent to me prior about fixing if or getting the refund. No real customers service. I am getting a refund but I still have to pay to mail it back. I don’t know how much that will cost me. What a waste of time and money. Such a shame that people and companies will screw people over like this over matters that really have depend emotional bonds. I wonder If th founder even cares that company does this to customers now or if it all about the money now?

The left hand doesn't know what the right hand is doing. I have still gotten NO product from this company. They are $300.00 plus richer and I am left with nothing.

A Disappointing Experience from Start to Finish We ordered a Cuddle Clone of our recently departed Bandit for the holidays, paying the rush fee to ensure it arrived in time. Following the detailed order instructions, we provided numerous photos and descriptions to help Cuddle Clones accurately capture Bandit's unique physical traits and likeness. Bandit was a sweet Shih Tzu, and we hoped for a heartwarming tribute. When the Cuddle Clone arrived, we were immediately disappointed. The plush toy resembled a generic "small dog" with only some fur color patterns similar to Bandit's. We contacted Cuddle Clones about alterations, and they provided return instructions, which we promptly followed. Fast forward to the end of May, over five months after we sent it back for modifications. During this period, we repeatedly reached out for updates and were consistently told that it was still in progress. This week, Cuddle Clones finally sent an image of the updated Cuddle Clone, asking for approval. Unfortunately, the likeness was still nowhere near the level of customization and resemblance promoted on their website. After expressing our continued disappointment, Cuddle Clones issued a full refund. While we appreciated the refund, the entire process was frustrating and disheartening. The examples showcased on their website seem to be exceptions rather than the rule. Overall, our experience with Cuddle Clones was a major letdown. It was not worth the time, effort, or money. We hope others have better luck, but based on our experience, we cannot recommend their service.

After 2 other attempts it still doesn’t look like her. Just see pics if it allows. Had to pay an extra $40 to return one. Over $200 for it.

I wanted to change the position of my toy from standing to laying down the day after my initial order. I sent multiple pictures and 4 emails over the last 5 days. There has been no response. The 'contact us' page does not exist and a phone number I did manage to track down goes unanswered. Would appear to be a scam company - either that, or their customer service is non existent.