Cuddle ClonesReviews of cuddleclones.com

I ordered custom PJs as a Christmas gift. Took almost a month for them to ship but that’s ok since they are custom made. However I got this message from USPS: “Package seized by USPS for counterfeit postage and will not be delivered. Please contact the merchant or seller with any questions.“ Cuddle Clones support told me to go ahead and pay USPS to cover the shipping costs and they would reimburse me. I tried that, and USPS told me they could only release the package back to the company that shipped it. Now it’s less than a week before Christmas and I don’t have a present and have wasted time and money. I asked for a refund. Jan 5 Update: they have not refunded me nor sent any update since December 19. Feb 2 update: I requested they refund my order, since I was charged back in November and to date have not received anything. Instead, they wanted to complete and send it, which I agreed to on Jan 6. I still have not received the order. I reached out to customer service for an update and they keep assuring me it’s on its way. It has now been 84 days since I ordered the PJs, and I’ve exchanged more than a dozen emails with them, with no tangible progress in sight. At this point I’m just morbidly curious to see if they will ever fulfill this order.

I had an extremely disappointing experience with Cuddle Clones, and I want to share the details so others are fully informed before placing an order. This was not just a product—it was a deeply meaningful gift for my family, and the way they handled my order was both deceptive and unprofessional. The Issue: Misleading Promises Before placing my order, I made it explicitly clear to Cuddle Clones that I would only proceed if they could accommodate my custom design request. I did not want their standard head-only design; instead, I requested the full image of my dog, including his paws and back. I even emphasized this condition repeatedly to avoid any misunderstanding. Here is exactly what I wrote in my email: “I’d like to request use of the whole dog as per the image below, inclusive of his paws and back. Since it doesn’t take up too much space, I think it should work. 1) Is that ok and 2) how and where do I specify that when I order?” Their representative, Margelyn, responded with assurances that led me to believe my request would be honored: “Yes, once you create your order, you can include the photos you’d like to use. Our team will carefully review the pictures you send to ensure everything looks great.” Before proceeding, I explicitly clarified again in a follow-up email that I would not order unless they confirmed this request could be fulfilled: “Are you saying it’s ok and I should proceed and then let you know the order number?” Her response was unequivocal: “Yes.” This exchange left no room for ambiguity. Based on these assurances, I placed the order, trusting they would follow through. Instead, they completely disregarded my request and delivered their standard head-only design—the exact outcome I had been clear I did not want. This was not a misunderstanding—it was either outright deception to secure my order or a complete failure to honor the agreement, followed by an attempt to deny responsibility. The Outcome: Broken Promises and Refusal to Take Accountability When the pajamas arrived, they featured the standard head-only design—exactly what I had been clear I did not want. Despite having confirmed my request in writing, they ignored it completely. When I brought this up with their team, their responses shifted: 1. They claimed they “never confirmed” my specific request, even though their own emails prove otherwise. 2. They hid behind a policy that was never communicated upfront to avoid offering a refund or a proper resolution. 3. It took 4 emails of them denying any responsibility before they offered a meager 20% partial refund as a “gesture of goodwill,” which is unacceptable for a product that is completely incorrect and was not what we agreed upon. Anticipated Rebuttals (and Why They’re Invalid): I expect Cuddle Clones might respond to this review with one of the following excuses, and here’s why they hold no weight: 1. “Our policy states…” • Policies do not override written assurances made to customers. If the design was not possible, it was their responsibility to inform me before I placed the order, especially since I explicitly asked about this. 2. “We cannot guarantee custom designs…” • This was not communicated at any point during our conversation. Instead, their representative encouraged me to proceed, saying my mockup and request would be reviewed. 3. “The standard design is on our website…” • While their standard design might be visible, I confirmed in writing that my request for a non-standard design could be accommodated, and they explicitly reassured me. 4. “We offered a partial refund as a gesture of goodwill…” • A partial refund for a product that I explicitly said I did not want is not goodwill—it’s an avoidance tactic to minimize their liability. This does nothing to address the breach of trust or their failure to deliver what was agreed upon. Final Thoughts I have saved the entire email exchange, which clearly demonstrates that they misled me into making this purchase. I will be publishing this evidence elsewhere to ensure others are aware of their practices. To anyone considering ordering from Cuddle Clones, be cautious. This company: • Makes promises they do not keep. • Fails to take accountability for their mistakes. • Uses policies as an excuse to avoid refunds for products that don’t meet agreements they made. If you’re looking for a business that values honesty and customer trust, look elsewhere.

This is a scam. Do not use. I ordered back in November and never received an order number or tracking number. I've only received automated emails saying my items are still in production. The company is apparently in the US but my money went to Sydney Australia. I'm disputing the payment with the fraud department.

Disappointed! The pajama pants I ordered for a Christmas present just arrived. The material is a very thin cheap nylon. I ordered an adult medium I they are no where near large enough for the person that I ordered for. I am an adult lady that wears a size 2 and they barely fit me. Cheap! Order from somewhere else! Cuddle clones responded that I should consult the size chart. The size chart says that the medium is for hip size 44- 45 inches and my hips are 38 in. I can barely get them in. The size chart needs to be modified!

If I could leave zero stars I would. I ordered custom adult large pajama pants & they fit me (I’m an XS/S) - they were supposed to be for my dad. On top of the fact that they don’t even come close to fitting him, they are the cheapest material, cheapest looking pants I have ever seen. When checking out, I added in some custom socks for my mom & they are just as cheap & barely have any of their dog’s picture on them. All of it will be going in the trash & with the “discounts,” it was a $70 mistake.

Responded back with a no answer. Order not received from 11/17. One email reads product stuck in California. One Email reads item fulfilled in Georgia. Concern comment on their Facebook removed within minutes. But not available to make this right.

Ordered 11/3/24. Haven’t gotten any word since … no order confirmations, shipping label shows label was made but nothing more than that. So we’re at a month+ later and no word. Can’t get any real response on their site. Will have to go to BBB and stop payment with my credit card if still no response this week. STAY CLEAR!

This company is ridiculous! I placed an order over a month ago and tracking states it was picked up on 11/24/24 (over 2 weeks after I ordered it) and here it is 12/11/24 and I still don’t have! Heres the kicker, it w supposedly was picked up from a location that is 20 minutes from my house! SMH …don’t waste you money, time or emotion on this company ir any if it’s products!!!!!