Cuddle Clones Reviews | Read Customer Reviews of cuddleclones.com

Cuddle Clones Reviews | Read Customer Reviews of cuddleclones.com

Cuddle Clones reviews

Showing 253 reviews with 1 star · Clear filters

Hedley
Dec 29, 2024
Terrible customer service and not honoring expedited shipping
Placed an order on Dec 1, 2024 and paid for expedited shipping guaranteed by Christmas. It is now Dec 29, 2024 and we still have not received shipping confirmation. We have reached out to customer service via email and have not received any response. Very upset about this. The order was for Christmas gifts for 7 people! We want reimbursement for the expedited shipping cost.
Response from Cuddle ClonesDec 30, 2024
Hi Hedley, Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused, especially considering the order was for Christmas gifts. We completely understand your disappointment regarding the delayed shipping and lack of communication. We are committed to resolving this and would be happy to continue assisting you via email. To better help us look into your order and explore possible solutions, please provide your order number or the email address associated with the purchase. We truly appreciate your patience and will work to address this as quickly as possible.
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David M.
Dec 29, 2024
Poor Customer Service-Broke FTC Delivery Rules
I ordered socks, a pajama top, and a pajama bottom on December 5. On Dec 6, I got emails that the pajama tops and bottoms were in production stating, "You should expect your product to be completed and delivered to you within the next 2-3 weeks"and to be on the lookout for a tracking link. I called and emailed on Dec 28 and as of Dec 29 (24 days from my order), no word on shipments and no packages. Very disappointed they broke their promises and the FTC delivery rules.
Response from Cuddle ClonesDec 30, 2024
Hi David, We sincerely apologize for the delay and for not meeting your expectations. We completely understand your frustration, especially with the missed delivery promise. We’ve reached out to you via email with more information regarding your order and shipping status. Please check your inbox (and spam folder, just in case) for our response. We truly appreciate your patience as we work to resolve this, and we're committed to providing you with the updates you need. If you have any further questions, feel free to reply to our email, and we’ll be happy to assist.
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Kim
Dec 29, 2024
Well I finally got my order which I…
Well I finally got my order which I appreciate, However I’m missing a pair of pajamas. I ordered 4 and only received 5. Again, not happy. It’s really disappointing.
Response from Cuddle ClonesDec 30, 2024
Hi Kim, Thank you for your feedback, and we’re sorry to hear that your order is incomplete. We understand how disappointing this must be. To help resolve the issue with the missing pair of pajamas, please reach out to us at [email protected] with your order details. We’ll investigate the matter and work to get the missing item to you as soon as possible. We appreciate your patience and look forward to resolving this for you.
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Shelly Toepper T.
Dec 28, 2024
Ordered Dec 2nd and paid the fee for…
Ordered Dec 2nd and paid the fee for expedited 2 week delivery guarantee before Christmas. It’s Dec 28th and they have not arrived. There has been little communication from the company, and no apologies.
Response from Cuddle ClonesDec 30, 2024
We sincerely apologize for the delay and the lack of communication regarding your order. We understand how frustrating this situation must be, especially given the expedited shipping you paid for. To assist you further and provide more specific information about your order, could you please share your order number or the email address associated with the purchase? We are committed to resolving this as quickly as possible and appreciate your patience. Thank you for bringing this to our attention.
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mjpb B.
Dec 28, 2024
Buyer Beware
I cancelled an order exactly 20 minutes after placing the order. I have emails to prove the time stamps. The email I received 6 days later stated "Unfortunately, we are unable to cancel your order #xx-xxxxxx as it is already in production". As stated on the website "You may cancel an order for a full refund before it is in production status, simply contact us at *****.com" Apparently you have a 19 minute window to cancel an order.
Response from Cuddle ClonesDec 30, 2024
Thank you for sharing your feedback. We understand your frustration regarding the timing of your order cancellation, and we truly apologize for any confusion. As stated on our website, we do strive to accommodate cancellations before an order enters production. However, once the order is in production, we’re unfortunately unable to process cancellations. We understand that this policy can be frustrating, and we appreciate your understanding. If you have any further questions or concerns, feel free to reach out to us at [email protected]. We’re always happy to assist where we can.
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Hao Cheung L.
Dec 28, 2024
Won’t get your order on time for money
This company does not have a handle on their shipping vendor nor will they do anything to make the issue right for customers. I paid for expedited production by 12/1 for delivery before Christmas. Their tracking showed that their shipping vendor held the package from 12/8 until today 12/27. When I contacted them before Christmas asking about my package, they did nothing. If I could have done this over, I would have disputed the charges with my credit card company on Christmas Eve. Companies like this will not change until their bottom line is impacted. They have no return policy and are unwilling to fix their process to ensure that their claims for delivery are met. I will also be leaving a BBB review as well as a poor review everywhere else to ensure potential customers are aware of this company’s practices and likely lost monies for any expectation of on time delivery.
Response from Cuddle ClonesDec 30, 2024
Thank you for sharing your experience, and we apologize for the frustration you've faced. We understand how disappointing it can be when expectations for delivery aren't met, especially during the holidays. We want to assure you that we take customer feedback seriously and are always looking for ways to improve. For further assistance or to discuss your situation in more detail, please reach out to us directly at [email protected]. We’re happy to review your case and explore potential solutions. We appreciate your feedback and hope to work towards a resolution.
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Dale A.
Dec 27, 2024
Ordered pajama set and socks paid extra…
Ordered pajama set and socks paid extra for shipping before christmas. All i recived was socks. There cust. service is non existant. I have emailed them 3 times with no responce. So to sum it up im unhappy with them and my wife with me because it was her gift. Thanks for the added stress! Update finally got back to me. They state i paid for expedited shipping however not rush service which I didn't see on website when i ordered. Still 1 star as customer service is awful!!! Wouldn't believe anything they say and feel ripped off . Potential customers beware!!!!
Response from Cuddle ClonesDec 30, 2024
Hi Dale, We’re truly sorry for the frustration you’ve experienced, and we understand how disappointing this must be, especially as it was a gift for your wife. We want to assure you that we’ve responded to your inquiry via email with more details and updates regarding your order. Please check your inbox (and spam folder, just in case) for our response. We apologize for the delay and any added stress this situation has caused, and we’re committed to resolving this as quickly as possible. If you need further assistance, feel free to reply to our email, and we’ll be happy to help.
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Connie P.
Dec 27, 2024
The worst ever
The worst ever. I ordered pj’s for my daughter and for her dog on Dec2,2024. The $ was released from my PayPal account and I still have not received any product. My inquiries are all AI responses. I have never had such an awful customer service experience.
Response from Cuddle ClonesDec 30, 2024
Hi Connie, We’re truly sorry to hear about your experience and understand how frustrating it must be. We strive to provide the best customer service, and we apologize for not meeting your expectations. To better assist you and look into your order, we would need more details such as your order number or the email address associated with the purchase. Once we have that information, we can provide you with updates and resolve this issue as quickly as possible. We appreciate your feedback and look forward to resolving this for you.
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