Cuddle ClonesReviews of cuddleclones.com

The product I received is not at all what I purchased. It didn’t arrive before Christmas even after being charged a fee to guarantee Christmas delivery. No response from customer service after numerous attempts.

I ordered 4 pajama bottoms. 1 pair came incorrect, I ordered and paid for 3 pet faces and they came with 2. I did not get a response for days (not even an automated response that they had received my concern), and they don't have a phone number. This all happened after waiting almost 4 weeks for them to arrive just days before Christmas...I had to send the incorrect item as a gift. All 4 pairs of pajamas came too small...dimensions listed for waist size are if you have the elastic stretched...the resting size is super tiny and very uncomfortable as it is rigid elastic. The absolute worst part of the entire overpriced experience is that 4 customer service reps told me different things before a competent person got involved. My friend has still not received a corrected item.

I ordered from this company on Dec. 8th and paid an additional $40 for expedited production and guaranteed Christmas delivery. It’s disheartening that you order very special Christmas gifts for loved ones and are left waiting with nothing to give on Christmas. Communication is so easy today, why would Cuddle Clones not email and update the people who have entrusted them with their orders and at the very least, let you know they will not make delivery. Order No CC-688890 UPDATE - I did receive the above order today, Jan. 2nd, and finally a message from Cuddle Clones over a week after my guaranteed Christmas delivery. I have two issues - I paid $40 for the expedited shipping and creation for guaranteed Christmas delivery. Unfortunately the $9 refund they issued does not cover these charges and I now have to ship these to my son at their home and incur those charges. The pajamas are cute, but on my son’s there is a dog that is not his and I have no idea whose dog this is.

STILL waiting for my order to be delivered APO, AE which understandably takes longer for shipping. I ordered 4 sets of pajamas for Christmas, spending $250 including expedited delivery. I just received this response after my latest inquiry: To clarify, our Christmas delivery guarantee required selecting both: Rush Creation – Expedites the production of your order. Expedited Shipping – Ensures faster delivery after production. In your case, only Rush Creation was selected, which prioritized your order during production and ensured it was completed faster. However, because Expedited Shipping was not chosen, delivery by Christmas could not be guaranteed. Standard Shipping, which was selected, can result in longer transit times, particularly during the busy holiday season. I know this is not the best answer you were looking for, and I wish I could do more to help you with your request. What a bunch of BS! One day after ordering (Nov 29) I wrote customer service to cancel based on poor reviews and was denied saying they were in production. More BS! I will be disputing this purchase on my credit card if the quality is as bad as many have reported. Don’t waste your money on these, as cute as they appear to be!

Ordered 12/2 for Christmas expected delivery date now in January

Stay away from Cuddle Clones. I canceled an order with Cuddle Clones on December 8, 2024, 4 minutes after placing the order by mistake. This cancellation was ignored. Now they have charged me for something I did not want. And I was charged for expedited shipping for an item that I did not want and has still not arrived. I wrote multiple times to their customer service canceling the order. It was ignored. This is an awful way to do business. I have posted my displeasure on Yelp and I plan to post my displeasure on any public website where this company is evaluated. Do not do business with this company.

I paid 29.99 for expedited shipping and my order said Shipping (Expedited - Guaranteed by Christmas) It is 12/30 and I still don’t have my items. I am told by customer service that I needed to also check the holiday rush box and they understand this might not have been clear. Seems to me that guaranteed by Christmas is very clear. A waste of money for expedited shipping.

Ordered dec 6, rush shipping. They ignored my continued attempts to contact them until the 23rd when they said it must be delayed. It was intended for grandpaw Christmas gift. On the 29th they said to try contacting the shipper and sent more information that showed they did not even ship it until the 26th. I asked for a refund since I didn’t receive on time or at least a partial since they didn’t follow the paid rush shipping. Denied. Horrible quality product. Zero customer service.