Cuba Remesas Reviews | Read Customer Reviews of cubaremesas.com

Cuba Remesas Reviews | Read Customer Reviews of cubaremesas.com

Cuba Remesas reviews

Showing 3 reviews with 1 star · Clear filters

cliente
Jun 11, 2026
demoraron en la comunicación
demoraron en la comunicación, demoraron en la entrega del dinero y al entregarlo dieron los billetes rotos y el remitente tuvo que esperar le entregaran otros en mejor estado,muy poco profesional el servicio
Response from Cuba RemesasAug 17, 2026
Lamentamos sinceramente que en esta ocasión el servicio no haya estado a la altura de lo esperado. Tanto la demora en la comunicación y en la entrega como el estado de los billetes que mencionas son aspectos que debemos revisar. Agradecemos que nos lo hayas señalado y nos alegra que finalmente los billetes pudieran ser sustituidos. Tomaremos en cuenta tu experiencia para evitar que una situación similar vuelva a repetirse. Esperamos poder ofrecerte un servicio mucho mejor en una próxima ocasión.
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Yuri G.
May 30, 2026
Since yesterday a transaction pending
Since day before yesterday a transaction is pending. I wrote them in telegram, whatsapp and no reply. I made one transfer and it went through then in the last one it remained pending all the time after i payed. Terrible, really terrible. It seems i lost my money. It sayd completed today but so far nobody has received. The thing is if you habe problems with cash or any other problem it should be notifed via their website or other media platform, not to wait the consumer swnd the crypto and then we dont know anything what is happening. No comunication at this point so far so these things are indications of future problems
Response from Cuba RemesasAug 17, 2026
We’re sorry to hear about your experience and completely understand your concern, especially when a transfer involves money and you’re waiting for confirmation. We apologize for the lack of communication during this process. This is not the level of service we aim to provide. We would like to review your specific transaction and clarify what happened. Please contact us again with your order details so our team can identify the transfer and provide you with an update. We also appreciate your feedback regarding service-status notifications, as clear and timely communication is extremely important when delays occur.
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Andrew
Apr 11, 2026
Very annoying and disrespectful
Very annoying and disrespectful
Response from Cuba RemesasAug 17, 2026
We’re sorry to hear that you had this impression of our service. This is certainly not the experience we want our customers to have. We would appreciate the opportunity to better understand what happened and review the situation. Please contact our support team with the details of your experience so we can look into it and assist you appropriately.
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