CtbidsReviews of ctbids.com

I purchased items from Ctbids Madison on Oct 9. I sent several emails regarding the shipping and did not hear back from them until Nov 5. The Shipping was two times the cost of the auction and when I asked to just donate the items I was told that by doing this my bidding privileges even though I paid for the items. There was no breakdown on shipping vs handling nor do I know what carrier was being used for shipping but prior experience tells me it is not done with the most economical carrier. I am glad my privileges are suspended as the costs do not justify the purchases.

I have waited almost a month to receive my items. I live in Illinois and the site was in Indiana. I wrote to the main office, surprise, surprise I finally get an invoice for shipping. Still hasn't shipped. By the time I receive it, it will be over a month. I called the franchisee, she always said she will call back, never does. Terrible customer service.

I have made many numerous purchases from several ct bids franchises over the years and have been completely happy. My last purchase has been disastrous. Purchased over 500.00 in items after. Paid same day for item as sent a bill. Then was notified I had a “shipping and handling fee” which I authorized. They noted in contract that if you don’t pay, you will suffer with delayed billing. I called to pay, no response to message, call National number. I was concerned. I received no response for a couple of days but received a bill receipt for paid shipping and handling. . Now I receive a call from ups for another shipping fee. I am appalled, mad and disappointed. It cost me 125.00 for shipping handling. I am not saying all of ct bids franchises are bad, but if you have a problem they ignore you, they scam you on shipping and handling . Both national and franchise are nothing but answering service. No assistance. I will never purchase from the northern Arizona franchise again, and if you’re smart, you will not either. It will cost you way more than bids. It costs peace of mind and time and frustration. Very unprofessional business model and lack of customer support!!!

Item was blatantly mis-represented. I believe if they had stated what it actually was it would not have received any bids, let alone get up to $150. I don't think they mis-represented it on purpose but they were completely unwilling to help out with this. I now have a $150 ice auger (instead of post hole) in South Carolina. Couldn't give it away if I tried.

I have spent thousands of dollars with many CT Bids locations and the Bevery Hills location and the owner, Jessica Isham, is far the worst. She will cancel your winning bid at a whim if it's not convenient for her even though she chose the time. For 2 weeks she kept me hanging for a date and time for my pick-up to only tell me the morning of and I have plenty of "receipts" showing my 10+ emails and texts. Now, she has banned me from further purchases even though she created the issue. Her loss. Do not do business with this location and be prepared for your winning bid to be cancelled.

I have spent over $15,000.00 on their auctions over the last year. Recently my ID was stolen so I had to have new credit cards issued. I called each auction area to manually pay for the remaining items I had won. Because I could not update my credit card on their website until I received a new one they banned me from bidding on anything from their auctions. . I called to have them correct this and it has been a few days and no one will call me back or let me know whats going on. My advise, if you want to bid online DONT USE Catbirds, finds a better site which I will be doing

I was genuinely excited to discover CT Bids after a friend recommended it—especially as a newly single mom who just relocated to LA. I won a beautiful dining table, paid my invoice in full, and even arranged and paid for my own transport. My account shows no outstanding balance. However, when I tried to bid again weeks later, I was unexpectedly told I was “suspended from this location.” I emailed and messaged customer service with no response. When I finally got someone on the phone, I was told there’s a $15 unpaid invoice from my only transaction—yet no such invoice has ever been visible in my account, nor was I notified. I’m more than willing to pay a balance if it’s legitimately owed—but I need a way to see and settle it. Until then, I’m stuck, and the lack of communication has been frustrating. I hope they improve their systems and responsiveness, because the platform itself has so much potential.

BEWARE, It cost me $53.65 for a USPS priority medium flat rate box with NO insurance. The commercial cost for shipping this is $16.65 so they charged me $37 for handeling!