CSi RentalsReviews of csirentals.com

Tripod arm gear is so stripped that tilting the camera up and down is impossible. Besides that everything works great but not being able to use the tripod to tilt the camera is very frustrating.

I’d love to give CSI a 5-star review as my first review, but the pick up was nearly 1.5 hour late. This delayed the set up of my shoot, resulting in stress and made the shoot wrap late. I understand that there was a holiday, however, if there is an option for an 8am pick up and the order is not ready for over an hour after the scheduled pick up, it affects me as professional bc I have a shoot to deal with, a client to tend to and a full team to be accountable to. As my first time renting with CSI, I was not pleased with the delay, nor was I happy with the way the way the delay was handled by CSI employees. I certainly shouldn’t be blamed for the back up in orders.

Gear was in very poor condition, which made using it correctly very difficult.

I picked up the camera I had reserved and when I went to set it up on my shoot, found that the card that it came with was not recognized by the camera and no matter what I did, the camera would not use it to record. I ended up using my own sd card, and when I looked at what I had recorded and absolutely no sound had been recorded--thankfully I had recorded audio separately, but was hoping for some kind of back up. Its quite frankly unacceptable to receive a camera that is not ready to go and requires so much attention prior to shooting.

They had no record of the order, then gave us a cracked piece of equipment and when we returned it they claimed it wasn't that way when they gave it to us. Really? Wrapped in duct tape and all? Kind of a mess over at the Brooklyn location. I can't speak for the NY location.