Richard F.
I have been a long time user of trust…
I have been a long time user of trust pilot. I’ve even talked to Rob Ruiz about a year ago who helped me personally now his email bounces back. I put $500 in and can’t buy bitcoin this has been going on on and off for about a month and I’m pretty much fed up with them. I tried to call Service nonexistent I ask for call me back. I write them no response. I want to get my money back. Can’t get it back Rob what the hell is going on I wished someone to put contact me.
Response from Crypto DispensersMar 25, 2025
Thank you for reaching out and for being a long-time user, as well as a valued customer of Crypto Dispensers. We sincerely appreciate your patience and want to acknowledge the frustration you've experienced over the past few weeks. First and foremost, we’re very sorry for the inconvenience this situation has caused you. What you encountered was the result of a technical issue that impacted a small number of users, including your ability to complete a Bitcoin purchase after making a deposit. While these situations are rare, we take them very seriously, and our team worked diligently to identify and resolve the root cause. We’re happy to confirm that this issue has since been fully resolved. We’ve also taken steps to improve our response times and strengthen our communication channels so users are not left feeling unheard. We understand how frustrating it can be when you're trying to get support and don't hear back as quickly as you expect. Your feedback has helped us identify areas where we can do better, and we’re committed to delivering a more responsive and consistent experience going forward. Regarding Rob Ruiz, he has recently transitioned into a new role within the company. While his previous contact email may no longer be active, our entire Customer Care Team remains available and ready to help with anything you need. We’ve located your account, confirmed that your funds are secure, and we’re here to assist you with either completing your Bitcoin purchase or processing a refund—whichever you prefer. Please know that your trust means a great deal to us, and we’re committed to making this right. One of our team members will be reaching out to you directly to ensure everything is taken care of to your satisfaction. If you ever need immediate assistance, you can always reach our support team by submitting a request through our Help Center or asking to schedule a callback—we’re here for you. Thank you again for bringing this to our attention and giving us the opportunity to make things right. Best regards, The Crypto Dispensers Customer Care Team




