CrunchbaseReviews of crunchbase.com

refunded me within 8 hours when they really didn't have to, thank you.

As a startup founder searching for potential funding partners, I turned to Crunchbase on the recommendation of peers. Eager to dive in, I opted for their trial period, subscribing for a free trial period of 14x days followed by a monthly rate of $99.00. The platform did not meet my expectations nor was it conducive to my needs, and I set it aside inadvertently neglecting to cancel the subscription for two months. When I realised the oversight, I immediately contacted Crunchbase’s customer support to rectify the situation. Although they refunded the most recent charge, they declined to refund the earlier month’s fee, citing their terms and conditions. According to their policy, refunds are generally not provided unless under certain conditions, which apparently did not apply to my case. From a legal standpoint, while Crunchbase is within their rights to adhere strictly to their policy, the essence of good customer service—especially in a community built around supporting startups—would ideally lean towards flexibility and understanding. Their refusal, masked under the guise of 'inability' as per their terms, felt more like an 'unwillingness' to offer a full refund. This approach not only felt unfair, given that I had not utilised their service during this period, but also seemed contrary to the spirit of supporting fellow businesses in the startup ecosystem. This experience has left a sour note, prompting me to caution others in the startup community. In an era where automatic payments can slip through unnoticed, the ethics of strict non-refund policies, especially when no services are consumed, deserve scrutiny. I hope that raising awareness about such practices might spark a broader discussion or even encourage regulatory oversight on fair cancellation and refund practices in subscription-based services. In the meantime, I advise potential Crunchbase users to be wary and fully aware of the financial commitment and cancellation policies before subscribing. This one oversight cost my startup an extra $99—a non-trivial sum that could have been allocated elsewhere in our budget. I hope my experience informs others and prompts Crunchbase to reconsider their policies toward a more startup-friendly approach.

To delete a crunchbase account, you have to find out how. Once you know you have to send an email to a certain support address. User experience = zero!

Very weird useless customer support I sent them an email about two issues on my business organization profile I didn't get a reply till now then after a day they removed my whole business page from their website and i even reached them but without any help nor useful response

Be aware! Do not use this scam tool. Not only is it worthless, but they also charged us for an entire year. Even when we asked them to cancel and informed them, they didn’t bother to respond.

Made a free trial account that never worked. I couldn’t see any data despite the trial and I couldn’t access my account to cancel it. now in a few days my card will be charged. The in app support chat says “we couldn’t connect you right now” and there is no obvious customer support to reach out to.

They refuse to cancel the service and there is no way I can talk to them. Their customer service is worse than horrible. NEVER DEAL WITH THESE CROOKS

Tried their trial period. We cancelled but they charged us anyway for the year. Their trick is that when you cancel your subscription in the free trial period you get an acknowledgement on the screen, but no email verification of the annulment. They then charge you for a yearly subscription.