Crowd CowReviews of crowdcow.com

Similar to other reviews, the service is terrible and left us stranded without a Turkey for Thanksgiving. We ordered our Turkey in October with a delivery date of Monday, November 22, 2021. On that day we got an email that was a bit confusing; it stated the new delivery date was Friday November 26th (worthless as this is the day after Thanksgiving) but when you clicked on the tracking is stated it was delivered on Monday at 8:56 am. This is when things started going downhill. As others have found out, there is no phone number to call, and you have to send an email or a text message, which we did on Monday morning. We got a reply at 5:06 pm stating that either it was delivered to a neighbor and it will show up, UPS marked it as delivered but it may still show up the same day before 9 pm or it is lost and please contact then again in 24 hours if we had still not received the package they would get with UPS and find out what went wrong. We only have 6 housed on our street (and it is the only street in our city with anything close to the same name) so we checked with each of our neighbors and they did not have it. So I waited until Tuesday and send another text and received no response. Sent another note this morning inquiring if they had initiated the tracking with UPS, but no response. As tomorrow is Thanksgiving and it takes a couple of days to propery and safely thaw a Turkey, we were now left without a Turkey for our family gathering on Thanksgiving. Went to the store and guess what? All the news stories about a Turkey shortage were true... no Turkeys! So now I am planning on Lasagna for the gathering, which is usually our Christmas gathering meal, and a poor substitute for the only meal we cook Turkey for the entire meal. I understand there are supply chain chain issues, this is a COOP relying on independent producers and sh** happens and sometimes things beyond a company's control happens. What is unacceptable is the lack of communications, transparency and updates to the process. I do not care if you are a "mom & pop" org or not, not communicating is unacceptable and their delay or outright refusal to communicate has resulted in a slight disaster and a lot of stress for our holiday gathering. I have initiated a dispute with Visa on the order and just hope that will result in the return of the money I pre-paid. After reading the other reviews on trustpilot.com I see that my experience is not unique, and the phrase "misery loves company" is poor solace. With this experience I personally will not order from CrowdCow again or any other enterprise from the founders of that company (Joe Heitzeberg and Ethan Lowry in Seattle) and certainly would not recommend anyone else considering ordering from that company or those individuals. Their callous disregard in this situation is inexcusable. Perhaps they need to raise ostriches so they can bury their head in the sand with the rest of the birds and pretend nothing happened... might make them feel better.... An Update: Friday after Thanksgiving, the Turkey finally arrived. While the CrowdCow website said it was delivered on Monday morning, the UPS tracking number on the delivered box stated it was MAILED on Monday. There seems to be an issue with their e-commerce platform. In any event, CrowdCow finally contacted me and refunded me the money for the turkey. Although the frustration and panic of not having a turkey was upsetting, at the end of the day, the company did the right thing. Upgrading to 2 stars because of the response...

Where did this go bad… Was it when the employee at the street fest inputted my address wrong? Was it when they didn’t verify the shipping address and send it to an address that doesn’t exist? Was it the non-response to UPS hub in Chicago several times to fix the address to get delivered? Was it when they proudly say no phone support but timely SMS support? Was it using SMS support and getting answers 3 days later? Was it not responding to emails? Was it trying to resolve the situation by offering a $25 credit? Was it not resending the box? Was it trying to chat to an agent and not getting a response for 18 minutes? From top to bottom, this was a terrible experience. And after reading the reviews with similar issues and those that did get the order how bad the meat was, I’m done and do not suggest anyone else should waste their money on this. I mean, who doesn’t have some kind of phone support? I’d take an off shore call center before people not using tech correctly.

I have purchased from this company at least 8 times and 3 of them were not good experiences. The bad part always has to do with their shipping. Twice my order arrived a day late.... I'm talking like 30 hours. They claim to pack extra dry ice. They do not. My last 2 orders were ruined. The first arrived late and I complained so they offered me a refund. Then 2 weeks later I get an email reminding me to use my available balance... What balance? Well, apparently to them refund means store credit. Fine... I will place another order. This one arrived on time but the box was crushed and there was zero dry ice to be seen anywhere. I asked them for a refund to my credit card this time. I have to wait because they don't take phone calls.

I am a relatively new customer of Crowd Cow. NOTE: if you have a problem with crowd cow you can not speak with a person at the company…they only e-mail or text. I have placed two orders and both had problems with shipping. Both orders were shipped via FedEx. My first package arrived in my city and then FedEx said they could not read the label Crowd Cow put on so they sent it to another city…resulting in a delay of delivery. My second order was sent on a Tuesday scheduled to be delivered on Friday. On Friday FedEx informed me that the package had “expired” and they would be returning it to the shipper (Crowd Cow). I have cancelled my membership with Crowd Cow and am looking for other options.

After reading other reviews I hate to kick CC when they're down. But I will. First issue was partly my fault. I ordered what I thought was wild salmon. The marketing "from the fresh waters of blah blah blah" leads you to think so. But I noticed a small icon in the lower left of the package "sustainably raised". I went back to CC's page and sure enough if you read down the description the salmon is farm raised. But you have to read down or you'll think it's wild. Second issue my bag of scallops arrived with the bag torn and scallops had fallen out. My first attempt at communicating with CC led to a response explaining the how what and why this can happen and reassuring me that the scallops are still safe to eat. HUH??? Fortunately a second communication led to a credit on my next order. On my 3rd (and last) order I was charged shipping because my order was below the what they require for free shipping and that was because 2/3 of my order was out of stock. I was not going to pay $12.99 in shipping for 1 lb of ground lamb. I managed to get my order back up to the free shipping threshold, but it took some maneuvering. The fact that you can't talk to live support made it even trickier. So that was it for me.

Low quality for a high price. The smoked salmon tasted like canned salmon, and the venison sausages were hard to eat. Most of the box just ended up going to my dogs. I really cannot believe this company is still in business.

We have been with them for over a year. We love the products... individual packaging is lacking in quality though, very leaky... and our final straw is the terrible shipping. They use the lowest tier of FedEx. There have always been delivery issues from day 1... but today I had to throw out an entire box of meat. It's so disrespectful to the animal that died for this waste, to the ranchers and those who are starving around the world. It's just not worth it at this point. They need to change delivery. It always barely made it and the drivers that do deliver it throw it at the end of our VERY long shared driveway. The never deliver it to the door. For the price you pay, they need to pay for better shipping. We are canceling our subscription and going to try to go more local. Hopefully we can get a refund.

I did order at Crowd Cow because I did hear about it from a trustworthy source. I saw Wild Alaskan Halibut and decided to try it. I placed an order with many different items beside Wild Alaskan Halibut to get free shipping. My package arrived as expected in 2 business days. I was excited to try new products, especially Wild Alaskan Halibut, but to my surprise, Wild Alaskan Halibut was missing in the box. I immediately send a message to the company asking about missing items, but not get an answer in 24 hours. The next day I send a message to another email address and got no response also. Finally, after 8 hours from my second email, I got a response from them saying that they credit my account at crowd cow for missing items (not my credit card). I was surprised because I didn't create an account with them. So I send another email asking either to send my missing items or credit my card and I got an interesting reply saying that can't send missing items because their system does not allow send orders less than 50$ and they credit my card in 3-5 business days. What a poor company, their system doesn't allow me to send what I ordered! Not recommended at all!