Crowd CowReviews of crowdcow.com

Please do not use this company if you value good customer service. I made 3 attempts to reach customer service when I was notified that my delivery would be 4 days late. I only received canned email and text message responses. Once I received my shipment, all the ice was melted and all but two pounds of ground beef were thawed. I reached out via email and text message to let them know of my dissatisfaction as I would not be able to use all the meat prior to it going off. I have yet to receive a response of any sort. I will not recommend this company to anyone. Buyer beware with these folks!

I placed two orders for Christmas gifts. the actual order numbers were 2895-343604 and 2895-343630. Each order had the same pieces of A5 Wagyu. The orders were placed within 1/2 hour of each other. Each included the A5 ribeye that cost $170. The second order was delivered but the first order, which I schedule for delivery a week later, was shipped without the ribeye. They said they were out of the ribeye. However, their web site was still offering the ribeye in different bundles. They emailed me and said that the $170 would be added to my account for future orders. They did not even ask if I wanted something else and I was not offered for the money to go back on my credit card. This is no way to run a business. I sent several emails and as of this time, none were returned. In addition, you cannot call them directly. I told my son what he was getting for Christmas and now it will be missing the best piece of meat.

I was so pleased with my first order, I decided to give my brother a special box for a holiday gift. I requested a 12/12 arrival date giving plenty of time to fill and ship the order for our holiday zoom party. 12/12 comes and goes and there's no package. I try tracking the order, but there's no tracking information. I call the business number, but there's no live customer service. I text and email numerous times about my problem, but only got one response after 4 days asking for my email address. I did, however, get a few emails about me buying more, or that someone will get back to me soon. I have NEVER had such crap service from anyone as I have with this company! Their products are good, but not THAT good to be embarassed and totally frustrated. I finally cancelled the gift order, my upcoming shipment and my subscription service. They certainly do not deserve my business! I wonder if they even care enough to apologize?

This is 3rd party shipping and it takes forever to get your order. It takes more than 1 week to ship out because they don't have the product then they would make excuses like "fedex delay". Their meats are not all that. Not worth the money

After screwing up my order I finally tried what they sent me. I had sirloin steaks and took one bit and threw them all away. They tasted Metaly/Irony. Would not recommend buying from them.

Avoid Crowd Cow at all costs. The first warning sign is that there are no USDA grades for any of their beef products. They give some bs explanation that it’s more important how the cows are raised? Huh? USDA grading just rates the fat content. You can raise it organically or you can raise it on steroids. The US grader could care less. They rate the marveling. That was a warning sign that I should have heeded. I ordered a point brisket. This is supposed to be the most marbled and tender part of the brisket. The product was chewy and tasteless. It tasted like select grade beef. ( i.e. the grade worse than choice, and nowhere near prime).

We have purchased 4X 5 OZ Wagyu steaks for $127. The steaks arrived rancid and smelly and had to throw them away. I have contacted crowd cow several times but no one returned my call or my emails. I filed a complaint with the Better Business Bureau but crowd cow responded with a false statement saying that the matter has been resolved with the consumer. I also filed a complaint with Wells Fargo to stop the credit card payment but crowd cow said they will only give a refund If I was able to produce a certified opinion from a third-party that the steaks arrived spoiled. This is one of the worst customer betrayal nightmares I have ever encountered. Therefore I would like to take this opportunity to warn everybody before they get their next meet shipment from "Coward Cow".