Hazarti L.
You pay €200+ for a jump counter, then pay again every year to use it
I bought Crossrope AMP specifically for one thing: accurate jump counting via the sensor in the handle. That is the only reason AMP costs significantly more than Crossrope's own non-AMP ropes. After 2 years and 7 months of normal use (activated February 6, 2024), the handles suddenly stopped counting on September 16, 2026. Support first told me memberships are "typically valid for one year", which doesn't even match my own account history. Then they confirmed that without a paid membership (~€60/year), the AMP handles simply don't work with the app. No basic counting, no simple intervals. I don't use leaderboards, challenges, lessons or training programs. I only need Free Jump and a basic 60/15 interval timer. The handles connect to my phone via Bluetooth, and counting rotations doesn't require any server-side service. Support didn't explain any technical reason. They only said the handles are "designed to work as part of the connected app experience", in other words, a business decision. Compare this with other connected devices: Theragun Pro Plus connects via Bluetooth and its app comes free with the device, with no restrictions on basic functions. Everjump, a cheaper smart rope I used before, also comes with a free app. That is the fair model: the hardware's core function is free, and premium content like challenges, leaderboards and 12-week programs is paid. Crossrope chose a different model: you pay a premium for the hardware, and then pay again every year just to use what you already paid for. For me, that turns a €200+ rope into an expensive regular rope unless I pay a subscription I don't need. I'm selling mine. If you only want accurate jump counting, look elsewhere or be prepared to pay a subscription for the whole life of the product.
Response from Crossrope Jump RopesSep 25, 2026
Thanks for sharing your feedback. We do want to note that you received access to AMP’s connected features for almost three years without a paid membership, so we completely understand why losing that access would come as a surprise. There was a group of users who had been receiving access when they should not have, and unfortunately your account was one of them. We also understand that you may be looking for jump counting specifically and may not need the other features included with the membership. The membership cost supports the overall program, including the ongoing maintenance, development, and improvement of the app. We do share on our website that AMP requires a separate membership for full app functionality. We're sorry the current membership model isn't the right fit for how you want to use AMP, and we appreciate you taking the time to explain your perspective.