A.T. Cross CompanyReviews of cross.com

Website not working, no stock of replacement cartridges, telephone number doesn't answer, contact form doesn't work, email doesn't respond. Advice: buy another pen from a reputable firm.

I ordered a Cross Classic fountain pen on 9-21-2021 from the AT Cross website. Well as of the last week of October, I have no pen. The Cross website says processing. And I have emailed the company with no response. I have tried without success to call the company only to get long holds with no response. A recorded message says that they will "do everything possible to help." Really!

I love Cross pens. So much so that I have started a very carefully curated collection. Recently however the quality of service/responsiveness of customer service has taken a nose dive. My recent experiences are the same as others who have commented below. I too am missing an order and cannot get an answer. Quite unfortunate.

Ordered 6 pens on August 25. The order is still in the "processing" stage. They do not respond to my email inquiries, they hang up after 20 minutes on hold trying to reach customer service. I can't even find out why its taking so long or if they will ever send this order. UPDATE: After writing this review Cross pens called me and informed me my order was back ordered with an unknown wait. They worked with me on a different in stock option and were able to get them to me before my event date. I am appreciative of that but it's ridiculous they won't answer their calls or emails in a timely manner to give me that information.

I ordered an engraved pen from Cross UK back in August as a present because I have previously owned Cross pens myself.Money debited from my account but still waiting for my pen despite several emails to the company.I have tried to phone‘customer support’several times but the phone is never answered.I have just sent another email saying that I want my money back ASAP as I am so frustrated with waiting and I had to find another present for the intended recipient.Non existent customer service from this company and I would advise anybody to avoid them at all costs.Hurts me having to award them 1 star as they are not worthy of it!

They don`t answer the phone and mess orders up. Real crap service

Bought a $200 package for a birthday gift. Never got it. They gave me the wrong shipping information. They even got the courier wrong. They said they used purolator, but shipped through UPS instead. This caused problems with actually receiving this because I couldn't pay the import fee online without the tracking information. UPS couldn't do anything because it's the shipper who has to give me the information, so my package ended up being abandoned in a UPS warehouse. I've contacted them several times to resolve this, yet still have no response. If they had given me proper information in the first place, I wouldn't have had this issue. Never buying from this company again.

I have owned Cross pens for decades. "Lifetime Warranty" they claim. Well no such thing. They will not fix my broken pen. This company has changed and not for the better. I WILL NEVER BUY A CROSS PEN AGAIN. NEVER. Look at all the negative reviews for A.T. Cross on this trustpilot.com. Just look at the number of unsatisfied customers. Unbelievable. And Cross does NOTHING to resolve the issue. Why does anyone buy a Cross pen?