A.T. Cross CompanyReviews of cross.com

Terrible customer service - NOBODY ANSWERS their phones... Was on hold for 23 minutes today - was eventually disconnected.

I have tried various methods to contact Cross, including trying to contact the CEO, Richard Baird, and then finally out of pure frustration, I contacted the CEO of Cross Pens owners, Transom Capital Group. Not s single person has acknowledged or replied to my e-mails. Clearly their is a major issue with customer communication within Cross and Transom, and this obviously starts with the top executives.

I ordered an engraved pen 30 days ago and my order status has not changed nor have I been given an update. I understand covid delays but just want an estimate or update at this point and cannot get any kind of response. I have tried calling several times only to wait on hold and be hung up on once a representative finally answers. My email inquires have gone unanswered. I have disputed the charge with my bank and will never order from this company again.

Is Cross Pens going out of business? You can't call them, the website doesn't answer MANY questions, They don't reply to emails??????? I have been trying to find out if they make 23 carat gold stylus refills(9020S-12) for the Tech3+ 23 Carat pen which isn't cheap and can't get an answer?????

I have been trying to order Cross Rollerball refills for six months now but they are still out of stock and my dealer says they have been out of stock for more than a year with no information about when they might be available again. Poor customer service and poor service to your dealers. If you buy a new Cross pen, there is a risk that you will not be able to buy refills

Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.

Does not respond to online form. Two days after I filled out their online form asking for repair they have not responded. Guess I will have to try and fix my pencil by myself.

Despite Cross having a mutli-week delay (8-12 wks), they do not note this on their website NOR tell the customer when ordered. Once they receive payment, they stop communicating with the customer.