A.T. Cross CompanyReviews of cross.com

Cross Pen has embargoed Office Depot in FL. No refills or erasers available. Cross eraser website comes up a 404 error. Specs on erasers totally wrong. Diameter of what erasers fit what pencils. No .49 mm erasers for less than .9 mm lead pencils. Smells like a Ch. 11 filing after 1/1/2023!

I have called 3 days in a row and left 3 messages in a row during biz hours and zero response from them. After reading all of the other reviews on here I am to the point were I would be VERY skeptical about ever sending it in now for a repair/replacement for my pencil from the 1970's. I will just stick it in the pencil holder on my desk and go to Walmart and buy a cheapy to use. CROSS, you are a HORRIBLE company!!!!!!!!!

I have a Cross rollerball which was a gift from my husband for our one year anniversary and is extremely sentimental. It required a repair, and I waited for months to follow up on the warranty as warranty claims were closed over Covid (and remained closed long after most companies were back to providing their standard services). When it finally opened, I submitted a claim and mailed my pen, which was received by Cross on August 19. I waited the expected timeline before reaching out, but heard nothing. Since then, I have tried several times to reach out via phone and the contact form, but have received no response. At this point it seems that Cross has stolen my property, and does not plan to fulfill the warranty claim or return my property to me.

I had a very nice expensive (in excess of £100) Cross pen bought for me by my mother in law for my 40th. It has a lot of sentimental value and was intended as a lifetime gift and I have used it carefully and sparingly. Unfortunately the clip on the pen lid broke recently and so I contacted Cross Customer Service. I knew they offered a lifetime mechanical warranty on their pens and so assumed it would be covered for a repair. It turns out they couldn't give a damn!! Not prepared to do anything about it. Forget a replacement, they don't even want to offer me a repair. So I now have a £120 pen that doesn't clip onto anyhting and looks an eyesore. Ive got pens that cost a tenth of the price that I use day in day out that are still fully intact. Don't trust these con artists!! They'll take your money and run.

I have used Cross pens exclusively since the mid 70's. Then until the last couple of years they had superb customer service.Sadly now they have what seems as zero customer service. I have emailed at least 8 times in the last two years and have received no response. I can never seem to reach anyone when i call.They have messed up on deliveries, sent the wrong pen refills, I currently have a pen order which was in stock when i ordered but now has been in processing for almost over 2 weeks and get no response to emails. I realize covid played a part of the problem but i am involved in retail and though things are sluggish but product is starting to roll out. Their is no excuse for the lack of customer service. I truly have to wonder if they are going out of business.

I tried to order Cross refills for my handmade ballpoint pen back in April this year. The correct refill was not listed on the website so I e-mailed to find out when the refills were likely to be back in stock. Eventually I received a reply stating that the refills were expected in mid-June 22. I've checked the Cross web site regularly but still not in stock. No reply to a further e-mail sent in early July 22. Sorry, A T Cross, you've lost a customer...

Ordered an engraved pen on 28th July in good time for a 60th gift. Order is still processing. I have called twice and still no further forward. The birthday has now well and truly passed. Emails return an auto response of up to 6weeks for a reply. Seriously?! Absolute cheek to charge £9.95 delivery too. Remember when Cross had a good name as a reliable reputable company? All they are doing now is failing to deliver on their side and failing customers. They need to stop accepting orders online that they are unable to fulfil within the stated time frames. It’s unfair and misleading

I am wondering if the company has ceased trading as they do not respond to my emails and the office is always closed when I try phoning during normal office hours. I placed an order back in May and have heard nothing since apart from an initial confirmation email.