A.T. Cross CompanyReviews of cross.com

My order has never arrived. I have no response to emails. The phone "service" is a joke -- no one answers; nothing happens. I have always liked Cross pens, but NEVER AGAIN. I obviously threw away my money and can get nothing back.

I have rated my experience as 1 star only because 0 stars is not an option. AT Cross is the worst company ever to do business with....nothing but charlatans. I get at least two emails a month from them trying to tempt me to make a purchase from their pathetic website which advertises goods of which almost all are "out of stock". The customer service is impossible to reach to the degree that it is non existent. Cross needs to be held accountable for it's inefficiency, its poor customer service and therefore my next ports of call is to report Cross to the Trading Standards Agency and/or the Advertising Standards Office and finally the BBC department which deals with consumer programmes.

Our company placed an order for pens in November 2022 and it's now July 2023. We can never get a straight answer about when or if our order will be produced in China. They're already making a fortune from pens that would cost $2 at a dollar store if it wasn't for the name on them. What good will their name be if they can't keep up with demand? How many people even use fancy pens nowadays, anyway? Maybe that's part of their problem, they were wasteful with their 5000% markup and didn't invest in their manufacturing and their production staff.

Awful company. I have emailed several times as they have over £30 of my money from a non completed order from 19th April 2023, no response and do not answer telephone. Bunch of thieves so save your money. I will be leaving the same review on every platform I can find. Order No: MA15068 Thank you for the refund at last. Just a couple of points to clarify: I did receive the email on the 20th April and replied.....3 times by email and numerous occasions I tried to contact by telephone and never received an answer and the phone either was cut off or, via a recorded message, I was told I couldn't leave a message. So no customer service!!! When I did make my order and up until now, at no point was I told either when checking out or subsequently, that the items were not in stock and I would not be receiving them. Wondering why, if they were not available, why some sort of communication was at least attempted to explain this. As I say thank you for the gesture of goodwill for the inconvenience and the apology, oh wait, didn't even have the decency to do those things. Avoid!!!

Completely non-existent customer service in the UK. No email address and a number that takes you nowhere. If you pay the salary of the manager of the UK business in Luton, it's time for a performance review. They are losing you money.

No website stock, no real website, no customer interface. phones don't work, don't reply to emails. I have a very expensive set of gold pens that I have not been able to use for four years as I can't get refills or talk or email anyone who can help. The only refills you can buy are copies, but surely it's the genuine ink and refil that is supposed to be special. I'm sure this company must have gone bust but you can still buy pens from somewhere. Can anyone find a black medium rollerball refill, I can't

This is by far the worst company I have ever dealt with. You can never get customer service on the phone and even when you leave a message no one ever calls back. Recently, I placed an order for two pens and refills. I received the refills and never received the pens and their system says the order is complete. It is very sad because I am from Rhode Island and you want them to succeed. Also, have had issues with the quality of a recent pen I purchased for over $200. Sorry to say but I am done with Cross Pens.

i emailed Cross on the 9th of may 2022, stating that i had not been able to purchase any black rollerball refills (8523) for approximately 18 months. they replied saying they had supply chain issues and most of the items would be in stock at the end of June 2022. Seven months later and still no stock. i have not used the pen for over two years and i would not recommend this company.