A.T. Cross CompanySince our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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b. M.
I placed an personalised order on 12 December and was totally hopeless after i read all the reviews here. I called to customer service to ask about order and someone picked up on the first ring. The guy was super kind and helpful. Moreover I have received my engraved pen with an express delivery in this afternoon. Experiences may vary according to person, mine was outstanding.
customer
I ordered a graduation personalised gift set for my cousin to be delivered to her. It was a shaky start with no email responses for 2 weeks (which is understandable under current circumstances and busy Christmas period) but after a few chasers they got my item delivered by priority post which was great!! Really pleased :))
Alan T.
My Cross multi-colour ball pen stopped working (mechanism jammed). The UK Cross representative advised me on how to return the pen for rpair. They couldn't repair it, but sent me a replacement (later model) with no fuss and a minimal admin. charge. They honour their lifetime guarantee, and the pens are excellent, in my view.
Ralph
I love Cross Pens , I have bought them for years , very rarely does anything go wrong but the first time I had a problem with a pen , they just replaced , no fuss , I was amazed . Since then I have had 2 other pens repaired at no cost . I have bought them for many many years . My favourite is the CROSS Edge Jet Black Rollerball Pen with Chrome Appointments incl . I lose about 2 a year so I am always buying them . When my clients enter into contacts with me and I am ask them to sign a document, they always comment on what a beautiful and different pen I have . If it is a good contract, I send a pen as a thank you , they always come beautifully package . I would strongly recommend this pen . I will never change
Frank R.
The after sales service is second to none. Any problem with a pen is dealt with very quickly and with no fuss. I wish all companies were like this.
Greg W.
Great Service. Sent a new pen for engraving along with two other broken Cross pens that I have had for years. Repaired both pens with no fuss and the engraving service was also good. Thank you
Ian P.
The writing implements are second to none and they give a lifetime guarantee that they stand by. I had a pen set over 25 years ago, my granddaughter broke the lid of one and they replaced it under their warranty as promised free of charge. Excellent service and a great company. I do buy their pens and refills, you only buy the one. until you lose it, you will never break them!!
