A.T. Cross CompanyReviews of cross.com

I got a fountain pen and it doesn't work. I tried calling and you can only leave a message. No one called back. I emailed. No response.

Incredible ... Pen sent for warranty repair in July. Followed the on-line process, paid the "order fee" and sent by registered mail. Pen was received and signed for. I have heard nothing since. They don't answer the phone, I have sent several e-mails as requested, despite a promise to get back in 2 working days they have all been ignored. I have tried USA customer service - no response. They are behaving like a company in deep trouble. Do not buy anything from them - they can not stand by their products.

Ordered 2 pens at totalling £94, on 20 August despite several chaser emails and 1 webchat query raised - that advise you they will return back to you within 24 hours, 3 days later no reply. I should have stuck with Waterman, would have had better service. Disgusting customer service attitude, so going to bank to cancel payment. they can stuff their pens! DO NOT BUY ANYTHING FROM THIS RIP OFF MERCHANTS!!!!! Go to Pen Heaven instead, same pens, but cheaper AND retailer has 4.8 trust pilot reviews.

I ordered 3 pens on the 15th of July for gifts at work, took my money £300!! Heard nothing since sent numerous emails I’m absolutely furious I will never use this company again.

Rip off merchants took my order on 1 July and took the money.....since then nothing sent them 4 messages got an instant auto reply 4 times to say they would let me know in 24 to 72 hours they would let me know. I have received nothing back. A total disgrace.....I note they have not responded to any of the negative reviews.....wonder why that is?? Avoid them!!

Terrible customer service. I send a pen for a warranty repair more than a month ago. I pay in advance the service fee and the delivery charges. I try to contact them to know about the repair, and, apart the automatic email reply, I can't get any answer from them. Avoid it!

Terrible service - ordered a pen and pencil set for my sons graduation. Still hasn't arrived. Emailed, Customer services told me they had delays due to Covid (usual excuse, how come is other companies including those shipping internationally are coping, no issue in taking your order or cash) and some new systems issues. Advised packing slip and dispatch note was now printed and in warehouse - still waiting two weeks later. Pathetic... all in all 6+ weeks to get a pen and pencil set that 'was in stock' Won't be buying from them again. Sad used to be a fantastic company.

ordered something in december. had to call to get the first half of my order months ago. still havent recieved second half and it is september. I call, i wait for a half hour on hold and then the call ends. i mean come on