A.T. Cross CompanySince our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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ANA D.
I ordered a fountain pen costing over £200 . Almost 3 months after I did not receive my item neither a refund. I chased them with many emails, but pretty much useless. The phone number on the site is not working. I like their fountain pens, but worth buying them from different retailers
Steve B.
Order placed almost 3 months ago, virtually no response at all. No despatch notification, no response on phone, email or twitter. Awful service despite Covid-19 pandemic issues, stay away, find your pens elsewhere.
James
Terrible. Ordered and received a order confirmation saying that they will let me know when the item has been shipped usually within 3 business days. That was a month ago. Payment has been taken, nothing has been sent and customer service is supposedly an email saying that they will be in touch within 7 working days (which they won't) no phone line to call, either, because of COVID. They should be ashamed for a supposedly customer focused company.
Asyah R.
Placed two orders end of October. One of them I got an order confirmation for, and got delivered. I didn't receive an email confirmation for the other pen (ordered separately), so I emailed customer services. No response to my email, and the pending transaction was finally released after a couple of weeks. I put it down to an error and tried ordering again today. Email confirmation received, and just as I opened it I took a screen shot and within seconds the email disappeared. There were two other emails as well from Cross, which also disappeared. It looks like they recalled them. I received an email to say unsubscribe successful.... I didn't click on anything to unsubscribe. I tried to log in to the account I created on their website and that's also disabled! I wish I'd checked trust pilot before ordering again! The transaction is pending again and will be for weeks! Shocking customer service for a supposedly reputable company!!!
Yunus P.
Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.
Jay V.
Sent my pen to have the cap replaced over 12 weeks ago. They charged me 10 dollars. At 4 weeks in, I called them about the status. They blamed Covid and said only one person fixes pens there. Another 8 weeks go by. I have emailed them several times. They do not respond. They pocketed my ten dollars and my sentimental gold pen. I cannot believe how putting a cap on a pen or tightening the clip and popping it back in the mail would take 3 months unless millions of Cross pens are so faulty that they are backed up for years.
Julia P.
Placed an order 12 October. Heard nothing for 2 weeks. Emailed customer service to find out what's the delay - no response. Emailed again a week later, no response. No working phone number. Hopeless. Will I get my pens? Probably not.
Amanda P.
Shocking UK customer service, placed an order more than 3 weeks ago that still hasn't been shipped. Emailed twice and still waiting to see if they reply to a Tweet. Thankfully it wasn't an expensive order but not the point. Looks like the contact us info was last updated in april. Wish i'd read these reviews before ordering Christmas gifts
