A.T. Cross CompanyReviews of cross.com

I paid for and sent a essentially new fountain pen for repair in March, 2020. At first, they claimed it was never sent when I did not hear from them. I sent tracking number and they "found" the pen but, despite at least 5 phone calls and 15 emails, I have not heard from Cross. I have waited on the phone as long as 30 min with no response other than their recorded response. This is a company with a proud history of fine fountain pens but I will never purchase another one or recommend that my friends or family do the same.

Absolutely horrendous company! I placed a Christmas order and never received a shipping confirmation or the product. I sent an email and tried both of the customer service numbers, one was not found and the other needed me to pay before being connected. I had to open a claim with PayPal to get my money back, luckily PayPal ruled in my favour in just a few hours! Avoid like the plague!

Placed an order on 4 Dec .. after several calls and emails chasing the order ,had to just cancel the order as no follow up.. joke website. Will be anxious to see if/when I get my refund

Absolutely terrible, received a pen as a Christmas present which is unfortunately faulty. So far three emails have been sent over the last month with no reply and the customer services phone number does not work. Absolutely terrible service, avoid at all costs.

I have a lovely vintage ( if 1990s is vintage) Cross fountain pen in need of a new feed. Really simple fix. I had to send the whole pen away at a cost of £7, then had to chase a couple of times, and 7 weeks later, I am still waiting. I have had a couple of lukewarm apologies and promises of action but nothing yet. Buyers beware, the Cross price tag and brand are not backed by decent aftersales or warranty services.

Awful. Order placed in August, still not received. Emailed 4 times, no response. Cannot call as customer service numbers not working. Basically over £60 taken from me with no product and zero follow up contact.

I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.

Awful. Order placed on 5th October for a birthday on 4th November. Website advised it would ship in 10-14 days and I would be emailed at this time. Emailed at the end of October, no response. Emailed a couple of weeks later, no response. I am losing hope that I will ever see my order. Will not be attempting to buy anything from them in the future.