A.T. Cross CompanyReviews of cross.com

Rubbish, took my money on the 30th December. As per the other reviews! Surprise, no product! Six emails and not a single response, probably the worst customer service I've encountered. Stay a mile away !

Do you enjoy not receiving items you’ve paid for? Do you love being ignored by customer services? Then this is the company for you! I ordered some refills and a new pen just after Christmas. They had a service update on their website saying delivery would be delayed by 7-10 working days. Given the current situation I, of course, understood this. Ten days came and went and I then called but it went straight to voicemail which I left and followed up by email. Got an auto response that it would be seven days for a response. I kept calling at different times of the day and every call went to voicemail and no response. Eventually I called their corporate sales line and surprise someone answered! They managed to get an elusive customer services representative to call me back who said my order would be with me on Monday. I then received an email on Sunday to say that my order had been cancelled so not sure what’s happening now. Company seems like a complete farce! Save yourself time and hassle and order from another, a better company. Parker or Waterman are great.

Worst Company to Deal with take your money and ignore you, i have two orders which one i need for a 50th Wedding Anniversary, I emailed i rang , they just dont give a Hoot, Id say the original owners must be turning in there grave, Shame on you Cross Pens, This Bubble will burst trust me, Big Mistake Ignoring your Customers, I Would strongly recommend Looking at other Genuine, Honest Companies like Parker Etc. Id Never use you this comapny , Stay away

I ordered an item from their website in the UK on the 03/01/2021, despite 4x emails no response and no sign of a delivery date. I have had to go to paypal to seek a resolution. I appreciate the issue with Covid, however, just an email saying there is a delay would be enough. Clearly this company has major issues in stock and customer service.

Doesn't follow export rules, charges UK VAT when shipping to EU countries and refuses to refund it although they properly declare the ex-Vat amount on the customs documents. Avoid!

Have tried contacting customer service three times by e mail and no one ever answers the phone. If you are automatically answered you are told to hold and then then phone goes dead. Cross has my ballpoint that is 40 years old and I want it back. If you are not going to repair it send it back to me.

I bought refills for my Cross pens on 11th November. Never arrived and zero communication from company. Very disappointing. Woukd not recommend to anyone.

I bought a pen online on the 11th of November it is now the 10th of JANUARY. Calls and 4 emails later NO RESPONSE from this company. Completely ignore you but take your money and give you no product. AVOID AVOID AVOID! buy a Parker pen instead that’s what I should of done.