CrosmanReviews of crosman.com

Customer service is non-existent. I had a massive CO2 leak in the mag of my Bushmaster. The mag had less that 100 bbs through it. 3 emails about warranty went unanswered. I'm thinking of trying Sig airgun next. Screw Crosman!

I ordered a BB gun a week ago and still not shipped. Could have order thru Amazon and got in 3 or 4 days, and cheaper. Surprised an American Co. is so screwed up-so sad. Won't bother these idiots again.

Continuous litany of problems with the BMPWX. Two failed Red Dot sights, two failed magazines and one failed weapon. It seems like something ALWAYS breaks. Horrible quality. Return window is closed so I am screwed. I so hate to just toss the weapon aside and never use it again. Looks like that is what's going happen though. I need something more reliable !

Ali Roushanzamir, MBA 4191 N. Santa Lucia St. Orange, CA 92865 657-391-6508 March 1, 2024 Crosman Corporation 7629 Routes 5 & 20 Bloomfield, NY 14469 Toll-free: 800-7AIRGUN (724-7486) Direct: 585-657-6161 Re: Non-Delivery of Purchased Product (Crosman Full Auto A4 Alternative Air Gun) Dear Crosman Customer Service, I am writing to express my disappointment and distress regarding a recent purchase I made from your company that, much to my disappointment, has yet to arrive. I have been following up with your team over this issue but regrettably, to no avail. On January 26th, 2024, at approximately 11:58 p.m., my son Grant and I purchased a Crosman full auto A4 Alternative air gun from your esteemed corporation. This was meant to serve as a tool for bonding, however, instead, it has turned into a cause of emotional distress due to its non-delivery. As proof of our transaction, kindly refer to the copy of the purchase receipt attached herein (Exhibit A). The transaction worth $99 was paid in full using my VISA card with the last four digits 0052. Subsequently, I received several emails from your team assuring delivery of the purchased item by set dates (Exhibits B, C, and D). However, none of them were true to their promises. My son and I have been left in distress due to this unfulfilled promise, causing emotional pain and anxiety. This failure of your company has not just deprived us of the product but also of the happiness and bond we were looking forward to creating. In light of this, I demand a complete refund of my $99 and seek damages for the emotional distress caused to my son and me. Furthermore, I implore you to investigate this matter at the earliest so that other customers might not have to go through the same predicament as us. I would appreciate your urgent attention and look forward to a prompt response addressing this matter. Kindly follow up with me within the next five days regarding my refund request at the mentioned contact information. Thank you for your prompt attention to this matter. Yours Sincerely, Ali Roushanzamir, MBA

What could be right? Terrible customer service, dishonest methods, and mediocre product and design. I had a stock lug break on an air rifle ( poor design), got the part ordered from crossman. The initial order went well, but quickly went down hill. I was told the product would ship within 24-48 hours, when the deadline wasn’t met, I was told next day. As you imagine, it didn’t ship. I was told the next day, then told it’s packaged and waiting for USPS! Both lies. The tracking number sent was a bad link. I found it through USPS though, but lo and behold the shipping status was “ shipping label created, usps awaiting item.” Here I am a week and half later and no stock lugs. They quit answering my emails, and I quit calling. I normally wouldn’t care about but I can’t stand dishonesty. I also articulated that I was on a really short dead line, but was given no option to expedite. Still, one would think two weeks would be plenty of time for basically two screw. Go gamo, Beeman, umarex, or literally anything but crossman. My current status is “Shipment Received, Package Acceptance Pending” thanks for dropping this off on a timely manner.

Bought 2 airsoft guns for my son. Both quit working not long after buying them. I tried calling 2 times to see about fixing them or warranty. They act like your bothering them by calling. It is the worst customer service I have ever dealt with. I will never buy another Crosman product again not will I recommend them to anyone.

Crosman has a company in Canada (Distrillogistic Canada handling Crosman.ca and they don't respond by phone or email. I informes Crosman in USA and they said they can't do anything. Who you gonna call? I'm done with Crosman.

Crosman Canada is really Distrilogistic Canada in Montreal Canada where I live. I had no idea I was ordering from another company. I found out that after I received the invoice. The cost of a Crosman 1875 pistol was outrageously high compared to several other Canadian companies online selling the same product? I tried to call them, no luck so I emailed Distrilogistic. I received an email “Due to significant calls and emails, it’s taking longer than usual for us to respond. One of our Customer Service Representative will examine your request and contact you as soon as possible.” After 16 days I haven’t received a reply. I contacted Crosman USA and received a response, “I can’t promise I can do anything regarding the issue but I promise I will look into it and educate myself.” Randy. Crosman was a great company in the past and I purchased and repaired many models since the SA-6. Unfortunately like many companies they have become greedy. There are many other companies to deal with. I suggest Umarex.