Christina P.
They do not in fact honor their advertised return policy
I bought two items. One I sent to a friend and everyone that saw our exchange on Facebook loved the shirt. I thought well hell it says they'll take any returns on the top of their website so I gave them a shot. I don't like what arrived. The buttons are extremely loud making obnoxious sounds with every movement. I have not worn it and immediately put it back in the packaging as that's how much I disliked it. I've been told by the company they will only partially reimburse me because nothing is wrong with the order despite them advertising they take returns with 100% back.
Response from crosfil.comSep 17, 2026
We’re sorry the shirts didn’t meet your expectations, and we understand your disappointment. We want to work with you toward a fair resolution. Since the items arrived without defects or damage, our policy doesn’t allow a full refund in this situation. However, we’ve offered two alternatives: a free exchange for different items from our store or a 50% refund. We hope one of these options will work for you, and we’re happy to assist with whichever you choose.