Crooked Shutter Reviews | Read Customer Reviews of crookedshutter.com

Crooked Shutter Reviews | Read Customer Reviews of crookedshutter.com

Crooked Shutter reviews

Showing 2 reviews with 3 stars · Clear filters

Valerie M.
Jul 13, 2021
Emden celebration T-shirts online
Easy order online and good stock of items and colors. Timely availability and service with the exception of one thing. I asked my order be delivered to my home and didn’t get a shipping date confirmation. I contacted person in charge of orders for the town and discovered my shirts were delivered to her with bulk order instead of my home. This caused my contact person to figure out how to get my shirts delivered to my home 30 miles away before celebration so we’d have them to wear that weekend. Was also charged shipping on my invoice when they weren’t mailed.
Response from Crooked ShutterJul 13, 2021
We are so sorry for the confusion with your order and any inconvenience it caused! If that ever happens again please feel free to reach out to us directly to solve the problem. Thanks for taking the time to leave a review! -Adria
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Diana
Jan 27, 2021
The issue I have is the only option for…
The issue I have is the only option for shipping is 2 day for $10.95. That would be ok if I actually got what I paid for. It took 6 days to get to here. We needed them for a specific day which was missed. I do love the shirts.
Response from Crooked ShutterJan 29, 2021
Thanks for your order and your feedback. We're sorry the order didn't arrive soon as you expected. We custom make every order which typically takes 1-2 days for in stock crewnecks as is stated on our shipping and returns page: https://www.crookedshutter.com/shipping-returns. You placed your order during the evening of 1/18. Your order was made the next day on 1/19 and picked up by USPS on 1/20. The "2 day delivery" estimate comes from USPS based on your zip code and the expected delivery date was Friday 1/22. Unfortunately, as has been the case for a significant percentage of USPS deliveries over the last few months, USPS delivered late and you didn't receive your order until Monday 1/25. I understand your confusion on the expected delivery date and given your feedback, we'll see if it's possible to remove the 2 day delivery wording or add a warning that packages are commonly being delivered late by USPS right now. We hope you'll give us another chance in the future.
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