Shirl
Disappointed Customer
On the company website all you see is 5 stars, however, after receiving the deposit of $500. The service took a turn for the worst. Per the contract all port of entries were closed. We are experiencing a major rat/mouse invasion problem. I discovered an opening close to the roof. So, the company came out and said they would seal it. My father kept saying that the company had purposely damaged that specific area, but I did not want to believe me. The company came to inspect on a Friday and stated they would send somebody on Monday, which give plenty of time for rodents to reenter the building, no show/ call on Monday. The next visit was previously scheduled for Wed. So, I called early in the morning to make sure someone was coming and they said yes, explained the situation and all. Was advised on the 2nd call to the company that an entry point had to remain open for the rodents to exit the building. Mom was home and saw a massive rat making his way thru the kitchen. So a 3rd call was placed to the co. They stated we had to wait until Monday for someone to come by to seal the entry point, she proceeded to tell them today or she will call law enforcement. it is now 2:30 pm and she is waiting to see if they will show up. Not good, be careful. Be careful, you can not always trust all those 5 stars reviews! No company is that perfect.
Response from Critter Control of MiamiJan 27, 2017
Hello Shirl, We would like to start with thanking your for the opportunity to work with your home. I know that we have already spoke and resolved your issue, and you stated you would leave a good review, we thought best to replay. The area that caused concern was never award to us to repair, since you have now allowed it and your problem is solved. We are thankful for the new review to come! Thank you again. The Critter Control Team