Cristian Moretti™ was born from a decade inside Italian luxury — where we came to know, intimately, the difference between what a piece is worth and what a label charges for it.We left to build something different. Lusso silenzioso — quiet luxury. Considered design, beautifully made pieces, and none of the markup that comes with a name stitched on the outside.
Cristian Moretti (cristianmoretti.com) has 131 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
cristianmoretti.com
Website
cristianmoretti.com
Category
Accessories
Listed on Five Star Index
2026
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Most recent review: September 2026.
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I ordered a pair of their black jeans, but the button hole was stiched over. I contacted them about this problem, only to be told to just cut it open. My ability to concentrate on various matters has been in an appalling state, during recent months,so I made the error of ordering another ( bright red) pair, assuming that the previous purchase was just a one-off problem. However, the stud that is meant to be inserted into the hole ( which was again stitched over) soon came off.
Avoid this company. An appalling retailer that deserves a visit from " la cosa nostra", and should be black listed and fisted. I am still furious with myself for being conned by this despicable company. The only consolation is reading the cutting and witty responses of other customers. They appear to be quite smart, so I need not castigate myself for possibly losing my sense of judgement. I hope others can encourage their friends and associates to submit a deluge of negative reviews. The owner of this appalling retail outlet deserves a considerable degree of mental pain in their life.
GK
G&K
Terrible customer service and sub-par products
Customer service disappears immediately after you make a purchase. The last email I sent to them has gone unanswered for 4 weeks.
Delivery got totally stuck, and only got actioned after my credit card provider put a charge-back (refund) on the order.
Delivered goods are cheaply made, and the packaging is terrible. The 'Paolo Sartori Jeans' are actually labelled 'BeiLee' - and didn't even have the button hole opened!
You can find all of the same items on Chinese sites like Temu, AliExpress and Shein, just do a reverse image search.
Of course, wish I'd known all of this before I ordered...
JP
J. P.
I wish I read these reviews...
I wish that I read these reviews prior to placing an order. Ordered a pair of men's leather shoes for my brother. Shipping time wasn't too bad considering shipped from China. Shoes arrived, looked like they had been worn, all stretched out, creased on the top of the shoes. Poorly packed wrapped in bubble wrap and plastic bag. They don't answer the phone, ever. Not even a voicemail. I sent an email to support the same day we received the shoes. 4 days later I received an email from Daniella stating she was a customer service rep for the company. I submitted everything she asked for including photos of the 💩 shoes. I sent several follow up emails to Daniella, with no response. I submitted a dispute with my credit card company. Amex literally refunded my card the same day, which leads me to believe it wasn't their 1st rodeo with this company.
JF
jennifer F.
smelly stained shirt w/ a hole in it--
received a shirt I ordered in a sealed bag; when I opened the bag it reeked of a scent akin to feces. There is a brown stain on the front of the shirt with a hole in the middle of that stain. It is super-gross...I contacted the company to attempt a return and they do not return my email or give instruction. I have received a text regarding the issue and have texted back and forth with this apparently monitored text thread to no avail. I have initiated a credit card clawback to dispute the charge and shared I was leaning into the review as I am concerned about a health hazard with the shirt.
MW
Maikel W.
I placed an order and a pair of…
I placed an order and a pair of sunglasses were missing. Several emails I have sent asking if maybe the sunglasses are coming in a separate shipping, no answer has been provided. It is disappointed for a first time client like me to go through this experience. On the other hand the 5 pair of shoes, pants and watch I ordered all have an amazing quality. I am hoping with this review someone from their company gets back to me.
BP
Blaž P.
Poor experience
waited over a month for delivery, and when the package finally arrived, items were missing. I have now been in contact with customer support for another month, yet the missing item still hasn’t been delivered. They continue to insist that I’m not eligible for a return because the shipment is “on its way.
PS
Paul S.
AVOID: Very poor quality
AVOID. Very poor quality and nothing like the quality adverstised in the image on Facebook. When the jeans arrived, there was no hole to fasten the button at the waist. I had to create this myself. The is a basic flaw & shoddy customer service. It fely like a scam. Jeans went straight to the charity shop, Not buying anything else from China (disguised as Italy or London),
WE
Wendy
If Gucci and a back-alley dumpster had a baby
If Gucci and a back-alley dumpster behind a Shenzhen warehouse had a baby…
This “company”—and I use that term the same way people use “soulmate” after three margaritas—is an international masterclass in smoke, mirrors, and polyester lies. They’ve slapped an Italian name on their brand, plopped a scenic Roman mailing address onto the website, and hoped no one would notice the products are being birthed in a factory somewhere east of disappointment. Spoiler: we noticed.
To be fair, their website deserves an Oscar. It looks like Milan Fashion Week had a baby with a luxury tech startup. Brava! I almost believed I was buying the next big thing in euro-chic couture. Instead, I received something that looked like it fell off a truck. Literally.
Shipping? Let’s talk about that month-long meditation retreat your order goes on before it arrives. When it finally did, it came wrapped in what I can only describe as hostage packaging—a black plastic bag duct-taped like it was smuggling secrets. Influencers beware: this is not your next “unboxing moment”—unless you’re into unpacking trauma.
Customer service? More like customer disservice. It’s like chatting with a malfunctioning chatbot that only knows one sentence and refuses to blink. Every time I reached out, I got the same pre-chewed nonsense about “tracking updates” and “high demand” as if they were selling gold bars and not melted shoes and threadbare sweaters.
Oh yes—the products! I ordered a few items that looked cute online and figured, “Hey, prices this low, how bad could it be?” Oh sweet summer child.
One sweater looked like it was knitted by a malfunctioning Roomba. The sizing? I ordered a medium. The label says XL… on the OUTSIDE of the shoulder, like it’s proudly announcing its own shame. The shoes smell like they were soaked in diesel fuel and haunted dreams. I was going to donate them to Goodwill, but honestly, I think Goodwill has standards.
And of course, half my order mysteriously disappeared into the fashion void, yet somehow shows as “delivered.” Maybe they were abducted by style-conscious aliens who felt pity.
Final verdict? You don’t get what you pay for. In fact, you get less than what you pay for, which is impressive considering I paid less than a sandwich.
Save yourself. Shop literally anywhere else. Even the mall kiosk with anime hoodies and vape pens would treat you better.