Brandon S.
No Communication and Wrong Hardware
There was very little communication from the company after ordering. No confirmation email. Nothing about next steps. Nothing at all. I had to reach out just to get a tracking number. Then, we the product arrived, it didn't have the original hardware. That, by itself isn't necessarily a problem, but the hardware we were sent didn't fit. The screws were too long for the toddler rail so it couldn't attach firmly. We can't use it without just figuring out a way to rig it up ourselves.
Response from Crib Conversion KitsJan 6, 2026
We’re very sorry for your experience and truly appreciate you sharing your feedback. We apologize for the inconvenience this has caused and would welcome the opportunity to make this right by providing the correct hardware or assisting with any installation support you may need. Please feel free to contact us directly with your order number so we can resolve this promptly. Thank you for your patience and understanding.